44) Wells Fargo and Company is a financial services firm that provides banking, insurance, and mortgage services at 10,000 stores nationwide. Wells Fargo offers its employees many professional development opportunities such as training programs and tuition reimbursement. Wells Fargo executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea.
Which of the following, if true, best supports the
argument that Wells Fargo should use intelligent tutoring systems to provide training for loan officers?
A) Current Wells Fargo employees indicate that they prefer to work at their own pace and have a variety of learning styles.
B) Since Wells Fargo stores are spread throughout the country, the firm needs to provide training at a central location to a large group of current employees at once.
C) Wells Fargo loan officers are required to ask customers a string of questions regarding
their financial status and work history.
D) Wells Fargo's employee orientation program provides new employees with information about the history, culture, and vision of the firm.
E) Wells Fargo's board of directors sets training policies and works closely with HR to develop the most appropriate training programs for new employees.
What is a procedure for providing new employees with basic background information about the firm?
According to Gary Dessler, “Employee orientation is a procedure for providing new employees with basic background information about the firm.”. According to Biswanath Ghosh, “Employee orientation is the process by which new employees are introduced to the organization's practices, policies, and purposes.”
Which of the following terms refers to helping new employees appreciate the values and culture of a firm quizlet?
The correct option is A) onboarding . Onboarding is a process to integrate a newly joined employee into the organization. It involves making him aware of all the policies, values, culture, clients, products as well as services.
What is the primary purpose of implementing a cross training program at a firm?
Cross-training is about developing employees to improve the business and customer experience. It allows employees to expand their skills and knowledge on a job because they work on new projects and gain the skills necessary for specialization or a more senior role.
What is the first step in the training process?
Assess training needs:
The first step in developing a training program is to identify and assess needs. Employee training needs may already be established in the organization's strategic, human resources or individual development plans.