The goal of Six Sigma is to improve a company's quality to only _____ defects per million by systematically altering the way all the processes involved in value chain activities are performed Show
ten thirty five six Three The _____ function plays a crucial role in an organization's value chain by locating customers and then informing and persuading them to buy the company's products. production materials management customer service marketing sales Sales Which of the following is true about quantum product innovations? Quantum product innovations are always more important than incremental product innovations. Quantum product innovations involve improving and refining existing products. Quantum product innovations are rarer than incremental product innovations. Quantum product innovations are more frequent than incremental product innovations. Quantum product innovations result largely from ongoing technological advances. Quantum product innovations are rarer than incremental product innovations. An organization gains competitive advantage when it lowers costs and decreases differentiation. increases costs and/or decreases differentiation. increases costs and increases differentiation. lowers costs and/or increases differentiation. increases costs and/or lowers prices. lowers costs and/or increases differentiation. A firm manufactures custom-made furniture based on customer specifications. Which of the following facilities layouts would best suit the firm's needs? process layout fixed-position layout sequential layout product layout flexible manufacturing layout process layout The _____ function controls the movement of physical materials from the procurement of inputs through production and to distribution and delivery to the customer. production sales product development materials management marketing materials management Attaining _____ includes all the other methods of achieving competitive advantage. superior efficiency superior quality superior innovation superior responsiveness to customers superior speed and flexibility superior responsiveness to customers NutraPlus manufactures dietary supplements. Each workstation is self-contained, and a product goes to whichever workstation is needed to perform the next operation to complete the product. This is an example of a _____ layout. fixed-position process facilities product office process Red Fox Supplies solved customer problems and provided customer service to form an awareness of superior product value in the minds of its customers. This is an example of strong production function. sales function. customer service function. marketing function. materials management function. customer service function. Which of the following is true about the impact of information systems and the Internet on companies in general? It has resulted in reduced efficiency. It has resulted in escalated costs. It has increased the number of employees required to handle customer or supplier interactions. It has increased the time required to handle requests or queries. It has allowed for production scheduling to provide components on a just-in-time basis. It has allowed for production scheduling to provide components on a just-in-time basis. _____ is a measure of how well an organization's input resources are used to produce its outputs. Efficiency Quality Reliability Flexibility Responsiveness Efficiency Which of the following is the rationale behind the development of flexible manufacturing techniques? Efficiency will increase with an increase in the setup time for complex production. Efficiency will improve with an increase in setup costs. Actual production time will decrease with a decrease in setup time. An increase in setup time will increase the actual production time. Efficiency will increase with an increase in the actual production time. Efficiency will increase with an increase in the actual production time. _____ is a technique that uses IT to develop an ongoing relationship with the purchasers or buyers of an organization's product to maximize the value an organization can deliver to them over time. Effective reliability management (ERM) Organizational efficiency management (OEM) Total quality management (TQM) Continuous innovation management (CIM) Customer relationship management (CRM) Customer relationship management (CRM) When there are _____ inputs required to produce a given output, the efficiency is _____ and the cost of outputs is _____. more; higher; lower fewer; higher; lower more; lower, lower fewer; lower; higher fewer; lower; lower fewer; higher; lower ________ are the goods and products manufactured using fundamental shifts in technology as a result of pioneering discoveries. Quantum process innovations Quantum product innovations Incremental product innovations Incremental process innovations Product development Quantum product innovations In a _____ layout, machines are organized so that each operation needed to manufacture a product or process is performed at workstations arranged in a fixed sequence. process utility facilities product fixed-position product _______ is a technique that forces managers to choose among competing projects so functional resources are not spread thinly over too many projects. Brainstorming A stage-gate development funnel Process reengineering A product development plan A project development plan A stage-gate development funnel
Which of the following must managers in product development avoid to promote innovation and speed up product development? developing a structured process for evaluating ideas funding too many project ideas at one time providing incentives for employees to come up with ideas allowing team members to brainstorm establishing a stage-gate funnel funding too many project ideas at one time Managers try to develop functional strategies that allow the organization's value chain to deliver to customers fewer product attributes at a lower price. smaller products at a higher price. more product attributes at a higher price. the same product attributes at a lower price. the same products at the same price. the same product attributes at a lower price.
The Donut House, a large donut bakery with outlets across several cities, improves the quality of the dough it uses and introduces a wide range of toppings and glazes to go with its donuts. This is an example of quantum process innovation. quantum product innovation. incremental product innovation. incremental process innovation. process structuring. incremental product innovation
_____ is a management technique that focuses on improving attributes of an organization's products such as superior design, features, reliability, and after-sales support. Effective client management (ECM) Organizational efficiency management (OEM) Total quality management (TQM) Product manufacture management (PMM) Customer relationship management (CRM) Total quality management (TQM) A(n) _____ is a series of functional activities needed to transform inputs into finished goods or services. operating system marketing function organizational hierarchy value chain customer relationship management system value chain _____ is the fundamental rethinking and radical redesign of business procedures to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed. Product reengineering Product research Process reengineering Flexible manufacturing Efficiency monitoring process reengineering Which of the following statements is true about total quality management (TQM)? There are three steps in the TQM program. Suggestions for improvements come from lower-level managers. All managers in every function must cooperate and develop goals for the organization. Adding steps for the production process increases quality. A just-in-time inventory is not compatible with the program. All managers in every function must cooperate and develop goals for the organization. Six Sigma shares with TQM its focus on improving value chain processes to increase productivity. quality. innovation. flexibility. employee involvement. quality Illumin, a light bulb manufacturing company, strives to improve the longevity and brightness of its bulbs by continuously changing designs and trying different combinations of materials and component parts while manufacturing them. This is an example of quantum process innovation. quantum product innovation. incremental product innovation. incremental process innovation. process reengineering. incremental product innovation. A _________ is a written agreement that details factors such as responsibilities, resource commitments, budgets, time lines, and development milestones. product development plan contract book product development proposal contract plan contract agreement contract plan For converting inputs into outputs, _____ is responsible for creating, assembling, or providing a good or service. materials management production customer service marketing sales production Which of the following is true about the impact of high-quality products? High product quality results in high operating costs. High product quality results in high employee productivity. High product quality lowers efficiency. High product quality reduces profits. High product quality lowers customer retention. High product quality results in high employee productivity. A_____ is a small, wheeled container used in a just-in-time inventory system to move component parts from suppliers to the assembly line. container gurney conveyor belt kanban trailer Kanhan A newsletter publisher in a small town accepts subscription requests and handles queries through the town's mail services and through online subscriptions. The publishing unit provides after-sale service and support to its online subscribers. This publisher is using customer relationship management (CRM). total quality management (TQM). value chain management. effective client management (ECM). Six Sigma. Six Sigma Charlotte introduced the use of empowered self-managed teams at her production plant. She can expect An increase in efficiency ________ management is the development of a set of functional-level strategies that support a company's business-level strategy and strengthen its competitive advantage. Value chain Using advancements in technology, an eyewear manufacturer continues to improve the quality of prescription lenses. This is an example of incremental product innovation Great cost savings can result from _____ inventory turnover and _____ inventory holding costs, such as warehousing and storage costs. increasing; reducing Sawyer Outfits manufactures baby clothes. The company has worked hard to develop function strategies to deliver customers desired product attributes. The company is likely to see costs grow out of control if it customizes every product to the unique demand of individual customers The _____ plan specifies all of the relevant information that managers need to decide whether to go ahead with a full-blown product development effort. product development Which of the following is true about the members of a self-managed team? They assume the responsibilities of first-line managers. Which of the following is not a product attribute or quality that most customers prefer? products with few features The main aim of flexible manufacturing is to reduce the time required to set up production equipment. __________ members of a team bear the primary responsibility for the success of a project and stay with a project from inception to completion. core _______ is an approach that creates teams of expert change agents known as "green belts and black belts" to take control of problem finding, problem solving, and training other employees in implementing solutions. six sigma Which of the following functions should a company use to help increase customer perceptions of the utility of a company's product through brand positioning and advertising? Marketing which of the following is a potential outcome when organizations offer a very high level of repressiveness to customers Company costs will become too high which of the following statements is true about increasing the efficiency of an operating system Improving efficiency lets an organization make a greater profit Which of the following should an organization do in order to obtain a competitive advantage through superior innovation produce products with technologies that have not been used previously Which of the following should an organization do in order to obtain a competitive advantage through superior efficincy reduce the number of inputs it requires to produce a given amount of outputs A tire company's products are more expensive than those offered by its competitors, but are more expensive than those offered by its competitors, but are still sought after by under harsh conditions. The tire company. in this case, has achieved competitive advantage through Superior quality Which of the following is essential for good value chain managemtn The marketing function should define business in terms of customer need rather tan the type of products
A__ is a written agreement that details factors such as responsibilities, resource commitments, budgets, timelines, and development milestones contract book Users of Adobe Reader, created by Adobe Systems Incorporated, are prompted to provide feedback on their experiences with the software in a bid to improve the product. In this case, Adobe systems inc. is trying to gain a competitive advantage through superior responsiveness to customers The first step in a stage gate development funnel is to encourage employees to come up with as many new product ideas as possible Successful implementation of TQM requires substantial cooperation between Different value chain functions Self managed teams use ___, in which different teams assemble each component part and then send those parts to a final assembly team fixed position layout Which of the following is true about total quality manangement Managers should ask employees for suggestion about improvements In order to design for ease of production, a company should design products that have fewer component parts A ___ members of a team bear the primary responsibility for the success of a project and stay with a project from inception to completion Functional-level strategy According to TQM philosophy, the ___, not the ___ in quality control or engineering, define what quality is customers; managers Which of the following is true about the impact of information systems and the Internet on companies in general?Which of the following is true about the impact of information systems and the Internet on companies in general? It has allowed for production schedule to provide components on a just-in-time basis.
Is a technique that uses it to develop an ongoing relationship quizlet?Customer relationship management is a technique that uses IT to develop an ongoing relationship with customers to maximize the value an organization can deliver to them over time.
Which of the following is a potential outcome when organizations offer a very high level of responsiveness to customers quizlet?Which of the following is a potential outcome when organizations offer a very high level of responsiveness to customers? Company costs will become too high.
Is the gradual improvement and refinement of existing products over time as existing technologies are perfected?The gradual improvement and refinement of existing products over time as existing technologies are perfected are called incremental product innovations.
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Which of the following is the rationale behind the development of flexible manufacturing techniques quizlet?
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