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Terms in this set (127)(1) True or False: HR policies must work in compliance with the organization's overall strategy? True HR policies must work in compliance with the organization's overall strategy? (1) Which of the following is NOT a function of Human Resource Management? a. Staffing the organization's needs d. Appraising client behavior (1) What is an example of indirect compensation when it comes to rewards that are given to employees? a. Rewards that are only given to managers or above b. Rewards that are given for simply being a part of the organization (1) Performance appraisals are important for both measuring and monitoring an employee's contribution, but they are also often the basis for deciding what? a. Whether or not to implement certain HR
strategies b. Whether or not to give promotions (1) When working to improve the organization's quality of work life, it is important to look at which part of the organization? a. The compensation packages offered by competitors throughout the
world b. The physical health environment at work (1) HR functions are important because they serve to attract employees (an explicit objective). HR also has a few implicit objectives. Which of the following is an implicit HR objective? a. Improvement in retaining individuals d. Improvement of productivity (1) Which position in the organization determines how important human resource management will be to that organization? a. Supervisors d. Top management (1) In the early 1900s, what was Human Resources primarily concerned with? a. Engaging in training and development d. Distributing paychecks and working with unions (1) Which of the following is not a way HR professionals can create an ethical organizational culture? a. Constant monitoring of employees a. Constant monitoring of employees (1) What is one way that HR can improve the quality of life for most employees in today's world? a. Let the employees be less involved in their work d. Increase the amount of control employees have over their own jobs (1) True or False: HR department executives are now just as concerned with profits as any other executive. True HR department executives are now just as concerned with profits as any other executive. (1) Many millennials entering the workforce can be describe as _______________? a. Happy b. Cynical (1) Because new millennials entering the workforce are cynical and less patient with respect to authority, they sometimes do not get along with older workers who do accept authority. What is the HR function that will help resolve this conflict? a. Know how to recruit employees d. Know how to manage the skills of young workers (1) What is "strategy"? a. Strategy refers to how
an organization is going to compete. a. Strategy refers to how an organization is going to compete. (1) What is a societal trend that affects HR and its functions? a. A decrease in the speed of external changes c. Symptoms of dysfunction in the workplace (1) The economy, changes in technology, and competition are all examples of what type of environment that an organization has to be aware of? a. Internal b. External (1) True or False: The internal environment includes factors that the organization has no control over. False The internal environment includes factors that the organization has no control over. (1) The economy is a critical element of the external environment and can have a significant impact on HR activities. What does a strong economy tend to create? a. An increase in unemployment d. A more competitive market for recruiting talent (1) When the North American Free Trade Agreement (NAFTA) was created in 1994, were corporations forced to become more or less competitive? a. Less b. More (1) What have organizations started doing with their structure as the use of technology has increased in the workplace? a. They have decreased the number of management levels in the organization a. They have decreased the number of management levels in the organization (1) The effectiveness of an organization's HR management function depends largely upon... a. The quality of people in the HR department a. The quality of people in the HR department (1) As HR professionals engage in more and more roles within the organization, HR will be more effective in helping the organization do what? a. Improve quality of work life a. Improve quality of work life (1) What is an unecessary competency for an HR professional today? a. Developing and creating community initiatives d. Keeping things the same in the organization to help stabilize it when change threatens it (1) True or False: HR professionals need to focus solely on acquiring HR knowledge and skills so that they can be more effective to the organization in all roles they undertake. False HR professionals need to focus solely on acquiring HR knowledge and skills so that they can be more effective to the organization in all roles they undertake. (1) What is not needed to have great analytical skills? a. The ability to work with others on a complex problem a. The ability to work with others on a complex problem (1) What is one of the two categories of HR professionals? a. HR generalists a. HR generalists (1) True or False: HR specialists are generally found in small firms. False HR specialists are generally found in small firms. (1) Which skill is not necessary for HR specialists to have to do their job well? a. Knowledge of what other specialists do d. Knowledge of accounting (1) True or False: An HR generalist will generally have a broader understanding of HR compared to an HR specialist, who will typically have detailed knowledge about a specific HR area. True An HR generalist will generally have a broader understanding of HR compared to an HR specialist, who will typically have detailed knowledge about a specific HR area. (1) What is a job that HR generalists do not do? a. Administer compensation programs b. Focus on one area of HR (1) To be most effective in their duties, the HR department should be in what position of the organization's hierarchy? a. The same as the front line workers so they have access to
them d. The same as the top managers (1) True or False: HR needs to implement all of the HR activities, making sure not to delegate the implementation to line managers who may not implement them correctly. False HR needs to implement all of the HR activities, making sure not to delegate the implementation to line managers who may not implement them correctly. (1) What can HR departments do to help minimize the costs of HR in an organization? a. Fire most HR employees so a few can do the job of many d. Measure the costs and benefits of different policies and implement the best ones (1) True or False: HR departments should be departments that advocate and implement change. True HR departments should be departments that advocate and implement change. (1) Line managers are the ones that most often implement the initiatives that the HR department has come up with. What should HR not do when helping line managers implement these initiatives? a. Provide the information needed about health and safety standards c. Take over the job so that it will be done successfully (1) True or False: The responsibility of HR in the organization is solely the responsibility of the HR manager and HR staff. False The responsibility of HR in the organization is solely the responsibility of the HR manager and HR staff. (1) Many employees are taking a more active role in managing their own careers, what is something they are NOT doing? a. They are determining their own performance standards and goals d. They are determining the implementations that the HR department should undertake (1) True or False: It has been suggested throughout this course that HRM cannot be effective without the support and direction of top management. Without that support, HRM is very limited on what it can change and influence within the company. True It has been suggested throughout this course that HRM cannot be effective without the support and direction of top management. Without that support, HRM is very limited on what it can change and influence within the company. (1) Although employees are starting to take a more active role in managing their own careers, the HR department still plays a significant role. What is that role? a. The HR department is making the goals and the performance standards for the employees c. The HR department guides the process to make sure the employees plans line up with the company's objectives (1) True or False: Most small organizations have a specialized HR department. False Most small organizations have a specialized HR department. (1) What is the goal of the selection process when trying to staff an organization's needs? a. Find the candidate with the best personality d. Create a match between candidate's ability and the needs of the job (1) What are millennials, who are just now entering the workforce, concerned about? a. Having a very static job so they have more job security b. Opportunities for personal growth There are eight separate HR functions and activities that were discussed at the beginning of this topic. How must an organization view these functions to make them more productive? a. As a unit a. As a unit (1) Which of the following work designs can HR help implement that will serve to increase productivity and value? a. Structured work, where employee tasks and responsibilities are highly detailed b. Less structured work, where employees can be more creative (1) Legislation continues to put an emphasis on the rights of whom? a. Employees a. Employees (1) HR's function traditionally was limited to attracting and hiring employees, but today, HR has many more functions. Which of the following is not a new function that HR plays in today's organizations? a.
Retention competencies a. Retention competencies (1) In the changing world, what terms are now being used to describe the traditional work environment? a. Excitement c. Worker alienation
(1) HR tactics can help organizations in many ways. Which of the following is not something HR helps with? a. Preparing the organization for change a. Preparing the organization for change (1) True or False: Employees provide a non-replicable competitive advantage to the organization no matter what practices HR implements in the organization. False Employees provide a non-replicable competitive advantage to the organization no matter what practices HR implements in the organization. (1) One of HR's main objectives is to improve productivity. Which of the following best describes what HR managers should strive for when improving productivity? a. Increasing output with higher quality a. Increasing output with higher quality (1) What does corporate culture represent? a. The organization's reward system d. The organization's value system Organizational size is an important factor in determining HR activities. With some exceptions, the larger the organization, the more developed its internal labor market is, and the less reliant it is on the external labor market. Based on this assumption, with some exceptions, what does the organization's size have to do with how the external market affects the organization? a. The smaller the organization, the less the external market affects it d. The larger the organization, the less the external market affects it (1) True or False: It is important for an HR manager to have the ability to be accepted by different groups. True It is important for an HR manager to have the ability to be accepted by different groups. (1) True or False: HR managers must have a propensity for action. True HR managers must have a propensity for action. (1) HR salaries exhibit a wide disparity of pay levels. Generally, are human resource managers paid more in large companies or small companies? a. Large a. Large (1) lthough HR generalists and specialists should possess many of the same qualities, which of the following is correct about the level of expertise they should have? a. HR generalists need more in-depth expertise than specialists d. HR specialists must have a more in-depth level of expertise (1) True or False: HR professionals have a job that is mostly static and does not require the HR professional to be innovative and ready for change. False HR professionals have a job that is mostly static and does not require the HR professional to be innovative and ready for change. (1) True or False: HR staff should be in close proximity to the line managers so they can keep up on their needs. True (1) Top management has a great influence on the HR manager and the department. How does top management influence the HR department the most? a. By the employees that top management hires d. By the roles they allow the department to play (1) True or False: HRM is the responsibility of all managers in the organization. True HRM is the responsibility of all managers in the organization. (1) True or False: The average age of the workforce is decreasing, and the younger employees are concerned with items such as flextime, opportunity for advancement, and using technology to complete their work. True The average age of the workforce is decreasing, and the younger employees are concerned with items such as flextime, opportunity for advancement, and using technology to complete their work. (1) True or False: A SWOT analysis helps organizations assess their internal capabilities by reviewing factors such as globalization, legal changes and the economy. False A SWOT analysis helps organizations assess their internal capabilities by reviewing factors such as globalization, legal changes and the economy. (1) True or False: Among the areas within the organization that HR generalists must understand are the following: Recruiting, Selection and Training & Development. True Among the areas within the organization that HR generalists must understand are the following: Recruiting, Selection and Training & Development. (1) True or False: An HR Specialist has deep knowledge in at least two areas of Human Resources but not in all functional areas. False An HR Specialist has deep knowledge in at least two areas of Human Resources but not in all functional areas. (1) True or False: Ethics are important in HR Administration because the law holds HR professionals solely responsible for the ethical behavior of all employees. False Ethics are important in HR Administration because the law holds HR professionals solely responsible for the ethical behavior of all employees (1) True or False: Due to technological advances and demographic changes, the workplace has become more complex, increasing the importance of Human Resources. True Due to technological advances and demographic changes, the workplace has become more complex, increasing the importance of Human Resources. (1) True or False: When an HR Professional helps a friend get a job in the organization over more suitable candidates, an ethical breach in recruiting has occurred. True When an HR Professional helps a friend get a job in the organization over more suitable candidates, an ethical breach in recruiting has occurred. (1) True or False: HR professionals need to have business acumen, leadership skills and apply political savviness in the workplace to be successful. True HR professionals need to have business acumen, leadership skills and apply political savviness in the workplace to be successful. (1) True or False: Human Resources is more concerned with productivity than quality. False The HR department's success is partially related to the company's perception of HR. (1) True or False: The HR department's success is partially related to the company's perception of HR. True (2) Who makes the final decision as to whether a law complies with the provisions of the U.S. Constitution? a. The
Senate b. The Supreme Court (2) In the United States, the employment relationship is governed by what? b. Non-profit organizations a. The law (2) What is the supreme law of the land in the United States? a. Federal law b. The United States Constitution (2) True or False: One function of the Constitution is to guarantee fundamental rights to citizens. True One function of the Constitution is to guarantee fundamental rights to citizens. (2) What does common law not give to or require of the courts? a. Power to exercise fairness b. Lenient adherence to law (2) Which is the only state that does not embrace the doctrine of employment at-will? a. Colorado c. Montana (2) There are three exceptions to the at-will doctrine. Which exception to the employee at-will doctrine is only valid in a handful of states? a. Implied contract d. Implied covenant of good faith (2) An implied contract can be created by all of the following actions, except... a. Through a formal contract negotiation and documentation a. Through a formal contract negotiation and documentation (2) When an employee is fired for refusing to break the law, this is an example of which type of exception to the employment at-will doctrine? a. Public policy a. Public policy (2) When an employee is fired without the manager following the procedures in the employee handbook, and there is no language in the handbook that can protect the employer from firing at will, the employee that was fired can take the employer to court based on which exception to the at-will doctrine? a. Public policy b. Implied contract (2) When was Title VII included in the Civil Rights Act of 1964? a. 1990 c. 1964 (2) True or False: Title VII specifically prohibits any form of harassment. False Title VII specifically prohibits any form of harassment. (2) True or False: The word "sex" was only inserted into the Title VII of the Civil Rights Act of 1964 right before the passage of it. True The word "sex" was only inserted into the Title VII of the Civil Rights Act of 1964 right before the passage of it. (2) True or False: Stereotyping how men or women should act is not included in gender discrimination. Stereotyping how men or women should act is not included in gender discrimination. (2) Instead of including age in Title VII of the 1964 Civil Rights Act, what did Congress decide to do at the time? a. Decided to put it to a vote at
the next session of Congress c. Decided to conduct an investigation to see if age discrimination was a problem (2) With some exceptions, the ADEA prohibits employers from requiring employees to retire at a certain age. Which of the following is an exception? a. Firefighters a. Firefighters (2) To protect older workers from potential abuse and to prevent employers from circumventing the ADEA protections, the Older Workers Benefit Protection Act was passed in what year? a. 1998 b. 1990 (2) When was religion first defined in Title VII of the Civil Rights Act? a. 1970 d. 1972 (2) The original reasoning behind the Civil Rights Act of 1964 was to protect Black Americans. When were all races included in the Civil Rights Act? a. 1977 a. 1977 (2) The EEOC's definition of race and color encompasses all of the following, except: a. Association d. Gender (2) When the ADA was originally passed by Congress, how many employees did an organization or company have to have to fall under the ADA law? a. 10 d. 25 (it is now 15) (2) On June 25, 1941, President Franklin D. Roosevelt issued Executive Order 8802. The executive order declared full participation by all U.S. citizens (regardless of race, creed, color, or national origin) in what...? a. Anti-discrimination practices d. National defense programs (2) What did Affirmative Action provide that Title VII did not? a. Programs that required all companies, not just government, to comply with non-discriminatory practices c. A way to enforce non-discriminatory practices by police force (2) Modern employment at-will guarantees all of the following except: a. That employers can fire their employees for any reason a. That employers can fire their employees for any reason (2) Which of the following groups would NOT be included as part of an affirmative action plan? a. Women b. Middle Eastern Americans (3) True or False: One purpose of human resource planning is to help reduce costs by helping managers respond to shortages and surpluses of human resources at a moment's notice. False One purpose of human resource planning is to help reduce costs by helping managers respond to shortages and surpluses of human resources at a moment's notice. (3) What is the next step in human resource planning once the business plans are determined? a. Implement the plan d. Decide how many and which employees are needed (3) True or False: Few small- and medium-sized organizations can be successful without a formal process for estimating future human resource needs. False Few small- and medium-sized organizations can be successful without a formal process for estimating future human resource needs. (3) The quality of the forecast depends on the accuracy of information and the predictability of events. What kind of time frame gives more accurate information and more predictability of events? a. A shorter time horizon a. A shorter time horizon (3) Which of the following is the most common judgmental forecasting method for estimating HR demand? a. Managerial estimates a. Managerial estimates (3) What is time series analysis? a. When past HR data are examined to determine historical relationships among employees in various jobs or job categories. b. When past staffing levels are used to project future HR needs. (3) True or False: In most organizations the demand and supply of the firm's human capital needs are usually in pretty good balance. True In most organizations the demand and supply of the firm's human capital needs are usually in pretty good balance. (3) True or False: There are many reasons for layoffs being more commonplace today. True There are many reasons for layoffs being more commonplace today. (3) Which of the following is not a standard for evaluating HRP? a. Ratios of program results to program costs d. Action plans vs. expected outcomes (3) True or False: Evaluation for HR plans and programs is important for demonstrating the HR department's role within the organization. True Evaluation for HR plans and programs is important for demonstrating the HR department's role within the organization. (3) True or False: Human resource management can overcome the roadblock of top-management not supporting HR planning by showing them data and bottom-line numbers that show it is effective. True Human resource management can overcome the roadblock of top-management not supporting HR planning by showing them data and bottom-line numbers that show it is effective. (3) True or False: The quantity of the workforce is often responsible for organizational performance. False The quantity of the workforce is often responsible for organizational performance. (3) True or False: HRP activity can be assessed by whether the organization has the people it needs. True HRP activity can be assessed by whether the organization has the people it needs. (4) What size of recruiting pool helps an organization select those who will perform well? a. Large - this way the company has a larger and more diverse group to choose from a. Large - this way the company has a larger and more diverse group to choose from (4) What is the general purpose of recruitment? a. Save the
organization money d. Increase the pool of qualified applicants (4) True or False: Unions seem to prefer promotion and transfer based on ability and potential. False Unions seem to prefer promotion and transfer based on ability and potential. (4) Generally, all openings in a company are posted, but there is an exception. Which of the following is the type of job opening that is usually not posted the way others may be? a. Hourly positions d. Managerial positions (4) True or False: Employee referral programs extend an open invitation to all employees, through prominent display of notice, to apply for a job vacancy. False Employee referral programs extend an open invitation to all employees, through prominent display of notice, to apply for a job vacancy. (4) True or False: Ads in newspapers are typically more creative than those in trade journals. False Ads in newspapers are typically more creative than those in trade journals. (4) What is a way to acquire a large pool of highly qualified individuals quickly? a. Acquisitions and mergers a. Acquisitions and mergers (4) How can an organization determine which recruiting method is most effective? a. Use the
easiest method b. Through evaluating the effectiveness of its own recruitment efforts (4) The walk-in method is usually most effective with which applicants? a. Clerical applicants a. Clerical applicants (4) True or False: If organizations use a combination of internal and external sources of recruitment, they will always get the number of applicants they want, as well as be able to retain those hired. False If organizations use a combination of internal and external sources of recruitment, they will always get the number of applicants they want, as well as be able to retain those hired. (4) How can an organization evaluate the method that is right for them? a. Pick the most expensive method, since you get what you pay for d. Compare the number of potentially qualified applicants hired by each method for each group, and see which one worked (4) True or False: Organizations often add enticements such as relocation assistance and career development programs to attract better applicants. This is the only benefit to having these programs. False Organizations often add enticements such as relocation assistance and career development programs to attract better applicants. This is the only benefit to having these programs. (4) True or False: The traditional approach to recruiting involves matching individuals with jobs and ensuring long-term retention. False The traditional approach to recruiting involves matching individuals with jobs and ensuring long-term retention. (4) What is one way an organization can focus on long-term retention when recruiting? a. Focus on the knowledge, skills, and abilities in the job description and not worry about the job interview c. Develop policies regarding job offer acceptances (4) True or False: It is a good practice to give a job applicant unlimited time to ponder a job offer, so they will feel sure about their decision and retention will be higher. False It is a good practice to give a job applicant unlimited time to ponder a job offer, so they will feel sure about their decision and retention will be higher. (5) What is the line manager's role in the selection and orientation process? a. Arranging for their interviews with job applicants and themselves a. Arranging for their interviews with job applicants and themselves (5) True or False: An organization must hire a qualified person for the selection process to be successful. False An organization must hire a qualified person for the selection process to be successful. (5) How does HR planning help the organization's selection decisions? a. By developing criteria for evaluation c. By projecting when and how many selection decisions will need to be made (5) True or False: Supervisor requisitions, rather than HR planning, are often the main source of information about job vacancies. True Supervisor requisitions, rather than HR planning, are often the main source of information about job vacancies. Recommended textbook solutions
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What is one way that hr can improve the quality of life for most employees in today’s world?
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