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Organizational Behavior (OB) –The study of human behavior in organizational settings, the interface between human behavior and the organization, and of the organization itself.
–People as organizations –People as resources –People as people Figure 1.1 The Nature of Organizational Behavior The Historical Roots of Organizational Behavior
–Frederick W. Taylor •Studied the efficiency and productivity of individual workers. •Systematically studied jobs to eliminate soldiering. •Promoted standardized job performance methods. •Implemented piece-rate based incentive pay systems. •Taylor’s innovations boosted productivity markedly.
–Frank and Lillian Gilbreth –Henry Gantt –Harrington Emerson Scientific Management
Positive Attributes – –Demonstrated to managers their role in enhancing performance and productivity.
– –Critics argued that Taylor’s methods and ideas would dehumanize the workplace and reduce workers to little more than drones. –Theorists later argued that Taylor’s views of employee motivation were inadequate and narrow. The Historical Roots of Organizational Behavior Classical Organization Theory – –Whereas scientific management studied how individual workers could be made more efficient, organization theory focused on how a large number of workers and managers could be organized most effectively into an overall structure. Major Contributors to Classical Organization Theory Henri Fayol –French executive and engineer.
–British executive.
–German Sociologist. –Proposed a “bureaucratic” form of structure based on logic, rationality, and efficiency that was assumed to be the most efficient (universal) approach to structuring for all organizations. Table 1.1 Elements of Weber’s Ideal Bureaucracy The Emergence of Organizational Behavior 1) Legacy of Scientific Management and Classical Organizational Theory –Rationality, efficiency, and standardization were the central themes of both scientific management and classic organization theory. –The roles of individuals and groups in organizations were either ignored or given onlyminimal attention.
–Focused attention on the role of human behavior in the workplace. –Led directly to the emergence of organizational behavior as a field of study. The Hawthorne Studies Involved two studies conducted by Elton Mayo at Western Electric’s plant near Chicago: – –The effectiveness of a piecework incentive system.
– – – 3) The Human Relations Movement –People respond primarily to their social environment. –Motivation depends on social, not economic needs. –Satisfied employees work harder than dissatisfied employees. –Douglas McGregor – Theory X and Theory Y –Abraham Maslow – Hierarchy of needs
–Organizational behavior reached maturity as a field of study in the late 1950s . Table 1.2 Theory X and Theory Y Contemporary Organizational Behavior Characteristics of the Field – •Synthesizes psychology, sociology, anthropology, political science, economics, engineering, and medicine. •OB’s primary goal is describing the relationship between behavioral variables (e.g., pay satisfaction and job performance). • –Immaturity of the OB field. –The complexities of studying human behavior. –Lack of universally established definitions and measures. Contextual Perspectives on Organizational Behavior
–A system is an interrelated set of elements that function as a whole.
–Provides a framework for understanding how the elements of an organization interact among themselves and with their environment. 3) The Universal Perspective –Suggests that whenever a manager encounters a problem, a universal approach exists that will lead to the desired outcome.
–Suggests that whenever a manager encounters a problem, the approach to use is contingent on other variables. Figure 1.3 The Systems Approach to Organizations 5) Interactionalism: People and Situations – – Figure 1.4 Universal versus Contingency Approach Which of the following are examples of diagnostic skills?Examples of diagnostic skills include attention to detail, understanding oneself, respecting the opinions of others and being more fact-based.
What type of personality has been defined as someone who tends to be rational and unemotional?Internal locus of control. What type of personality is characterized by someone tending to be rational and unemotional, willing to lie to attain personal goals, and placing little emphasis on loyalty and friendship? Machiavellian.
Which discipline focuses on human productivity and efficiency in the workplace?Ergonomics (or human factors) is the scientific discipline concerned with the understanding of interactions among humans and other elements of a system, and the profession that applies theory, principles, data and methods to design in order to optimize human well-being and overall system performance.
Which of the following strategies focuses on company expansion either organically or through acquisitions?growth strategy involves performing company expansion organically or through acquisitions.
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