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Which of the following represents the most fundamental difference between a product and a service quizlet?tangibility (As the title of this chapter implies, the most fundamental difference between a product and a service is that services are intangible—they cannot be touched, tasted, or seen like a pure product can.)
What differentiates a service from a product quizlet?Products are tangible,produced then sold, can store and transport, produced separate from consumer. Services are intangible, sold, then produced or consumed at the same time, perishable, often produced in consumers presence.
Is a customer's perception of how well a service meets or exceeds his or her expectations?Products and Services that meet or exceed customer expectations result in customer satisfaction. Quality is the expected product/service being realized.
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Which term represents the most fundamental difference between a product and a service quizlet?
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