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Which of the following refers to the degree to which the goods or services conform to the intent of the designers?

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The four dimensions of quality that are sometimes used to determine fitness for use of a product are:

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A. performance, special features, durability, and service after sale.

B. performance, special features, conformance, and reliability.

C. special features, conformance, reliability, and durability.

D. performance, conformance, reliability, and durability.

E. special features, conformance, durability, and service after sale.

Which of the following refers to the ability of a product or service to consistently meet or exceed customer expectations?

quality. ability of a product or service to consistently meet or exceed customer expectations. dimensions of quality.

What is measured by how well the product or service successfully serves its users purpose?

Reliability is defined as the probability that a product, system, or service will perform its intended function adequately for a specified period of time, or will operate in a defined environment without failure.

Is the degree to which a product meets or exceeds customer expectations?

Ans: Quality is the ability of a product or service to consistently meet or exceed customer expectations.

When an organization comes to the realization that there are quality problems in products that are already in service?

When an organization comes to the realization that there are quality problems in products that are already in service, ethical approaches include: (I) divulging the information to the public at large. (II) recalling, if possible, affected products.

refers degree goods services conform intent designers

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