The nurse understands that empathy is essential to the therapeutic relationship. When a
patient makes the statement, ìI am just devastated that my marriage is falling apart,î the
nurse can best show empathy through which of the following responses?
ìI feel so bad for what you are going through.î
ìYou feel like your world is falling apart right now.î
ìI have been divorced too. I know how hard it is.î
ìIt will get better; let's talk about it.î
Therapeutic communication techniques, such as reflection, restatement, and
clarification, help the nurse to send empathetic messages to the client. The nurse must
understand the difference between empathy and sympathy(feelings of concern or
compassion one shows for another). Sympathy often shifts the emphasis to the nurse's
feelings, hindering the nurse's ability to view the client's needs objectively.
The nurse is working with a patient who has quit several jobs and no longer sends
financial support to his two children living with their mother. This behavior is in
conflict with the nurse's values concerning responsible parenting. When discussing
family roles with the patient, the nurse shows positive regard through which statement?
ìHow is not working right now affecting you?î
ìHow do you expect your kids to be provided for?î
ìYou need to somehow find a way to support your children.î
ìCan the children's mother can get by for a while until you get better?î
The nurse who appreciates the client as a unique worthwhile human being can respect
the client regardless of his or her behavior, background, or lifestyle. The nurse maintains
attention on the client and avoids communicating negative opinions or value judgments
about the client's behavior. In using positive regard, the nurse avoids value judgments
and shifting of the focus away from the patient.
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ResultsCOMPLETED IN14m 48sCORRECTLY ANSWERED18 of 20 questionsTake a Practice QuizSee your Overall PerformanceSee your Quiz HistoryPerformance by chapterWhat's this?Chapter 9: Communication and the Therapeutic Relationship1 quizzes taken2Your mastery after this quiz7.1Class averageView current mastery performance for all chaptersAnswer KeyQuestion 1See full questionA psychiatric-mental health nurse is working to develop a therapeutic relationshipwith a client. When doing so, which element would the nurse integrate as critical tobuilding this relationship?
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Correct response:Self-awarenessExplanation:Reference:Boyd, M. A.Psychiatric Nursing: Contemporary Practice,6th ed., Philadelphia: WoltersKluwer, 2018, Chapter 9: Communication and the Therapeutic Relationship, p. 106.Question 2See full questionThe nursing instructor is teaching about the importance of communication innursing and relates it to the family. Which statement by a student nurse wouldindicate that the teaching hasnotbeen effective?
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Explanation:Reference:Boyd, M. A. Psychiatric Nursing: Contemporary Practice, 6th ed., Philadelphia:Wolters Kluwer, 2018, Chapter 9: Communication and the Therapeutic Relationship,p. 110.Question 3See full questionWhich behavior of the nurse indicates that the nurse has a therapeutic relationshipwith the client?
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Explanation:Reference:Boyd, M. A. Psychiatric Nursing: Contemporary Practice, 6th ed., Philadelphia:Wolters Kluwer, 2018, Chapter 9: Communication and the Therapeutic Relationship,p. 113.Question 4See full questionThe client presents with signs and symptoms of anxiety. What conversationinitiated by the nurse demonstrates an ineffective therapeutic use of self?
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Explanation:Reference:Boyd, M. A. Psychiatric Nursing: Contemporary Practice, 6th ed., Philadelphia:Wolters Kluwer, 2018, Chapter 9: Communication and the Therapeutic Relationship,p. 109.
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