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Terms in this set (79)Which of the following is a generic term that covers a broad range of feelings that people A) affect A) affect Which of the following statements is true regarding emotions? A) Emotions are caused by specific events. A) Emotions are caused by specific events. Kathryn expresses her anger against her supervisor for denying her a
well-deserved A) affect E) emotions Which of the following terms best describes feelings that tend to be less intense than A) affect C) moods Julia works as a receptionist in a real estate company. One morning her boss comes in the A) an affect D) an emotion Erin works at a software company, in charge of the help desk. After being yelled at by a A) It is a simple, unambiguous feeling. C) It has a contextual stimulus. When the team he supports wins the World Cup, Robert feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of A) It is a very strong feeling. C) It has a lengthy duration. When Ariana is told that her dog has been killed by a car, her eyes widen in disbelief and tears begin to stream down her face. Later that day she is able to laugh and talk about the fun times she had with her dog. What is one of the reasons that Ariana's reaction can be categorized as an emotion? A) It is a general, unambiguous feeling. B) It is accompanied by facial expressions. Which of the following statements is true regarding moods? A) Moods are more intense feelings than
emotions. E) Moods are generally not indicated by district facial expressions. ________ is an emotion that falls into the category of high positive affect. A)
Serenity B) Elation Research finds that when nothing in particular is happening, called positivity offset, most A) an intensely positive mood B) a mildly positive mood ________ is a pure marker of low positive affect. A) Stress C) Boredom Negative affect is a mood dimension consisting of ________ at the low end. A) nervousness B) relaxation A ________ means that when nothing is going on, people are generally in a mildly good A) low positive affect B) positivity offset ________ is a pure marker of high positive affect. A) Excited A) Excited Positive affect is a mood dimension consisting of ________ at the low end. A) excitement E) boredom Which of the following mood dimensions is a pure marker of high negative affect? A) depression E) nervousness What is positivity offset? A) having misperceptions of one's environment E) experiencing a mildly positive mood at zero input Which of the following statements is true regarding the degree to which people experience emotions across cultures? A) The degree to which people experience emotions is independent of culture. B) People in China report experiencing fewer positive and negative emotions as compared to people in other cultures. A researcher finds that
people who work in a fish processing plant, doing work that most A) bandwagon effect E) positivity offset Emotions are ________. A) independent
of the personality of individuals E) critical to rational thinking Of the ways in which we express emotions, ________ has/have proven to be the most difficult to interpret. A) body language B) facial expressions The way we ________ an emotion is not always the same as the way we ________. A) experience; show it A) experience; show it You are at the office and one of your coworkers, who you only know casually, makes eye contact with you, stares you down, and dashes past you. Assuming you are in the Japan, what is your likely reaction? A) You ignore the man...he means nothing to you D) You become alarmed...you might have somehow offended him You are at the office and one of your coworkers, who you only know casually, makes eye contact with you, stares you down, and dashes past you. Assuming you are in the United States, what is your likely reaction? A) You ignore the man...he means nothing to you B) You ignore the man...he is obviously crazy Moral emotions are those emotions that have moral implications because of our ________. A) religious beliefs D) instant judgment of the situation that evokes them When you experience moral disgust, you have most likely been offended due to your sense A) right and wrong A) right and wrong Research has shown that there is a link between our emotions and our ability to be ________. A) successful B) rational As the manager of a successful accounting firm, you know that from January to April, your A) get Syddarth some help because he clearly has mental issues C) assure Syddarth that you understand how he is feeling and that things are stressful People feeling different emotions after being subjected to identical emotion-provoking A) cognitive dissonance E) personality Which of the following is the term used for the strength with which individuals
experience A) emotional dissonance B) affect intensity Research has indicated that people in a ________ mood are better able to ________. A) good; deal with others D) bad; discern the truth about others Lowest negative effect is ________ in the morning and tends to ________ over the course of the day and evening. A) highest; decrease D) lowest; increase When situations are overly emotionally charged and stressful, we have a natural response to ________. A) seek vengeance D) disengage and just look away Ben is prone to experiencing emotions in a much
stronger manner than most other people. A) emotional dissonance E) affect intensity On which day of the week does negative affect tend to be the highest? A) Sundays B) Mondays Research suggests which of the following relationships exists between the weather and A) moderately positive effect E) limited or little effect Gerardo believes that every time he picks up a penny he is blessed with good fortune, due to the fact that the last time he picked up a penny he had a lottery win, and the time before that he got a big bonus at work. Gerardo's perception is likely a product of a(n) ________. A) affect intensity E) illusory correlation Jo has a job interview. Which of the following will have the least effect on her feelings on A) sleep quality that Jo had the night before E) the weather on the day of the interview What effect do stressful events typically have on mood? A) short term positive D) negative Which of the following statements is true regarding the sources of moods and emotions? A) Moods and emotions are independent of the personality of the individuals. B) Sleep quality affects mood. Which of the following statements is true about the difference between men and women A) Men are more emotionally expressive than women. D) Women tend to "hold onto" emotions longer than men. Andy, Ben, Liza, Ted, and Jim are online customer service representatives. They have all A) Andy B) Ben If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions), then it is known as ________. A) emotional labor A) emotional labor ________ are the emotions that an individual is actually experiencing, despite what they A) Felt emotions A) Felt emotions Which of the following is an example of deep acting? A) Sonora smiles at her cubicle neighbor when she walks by even though his behavior annoys D) David invites a coworker that he doesn't like to lunch, in the hope of getting to know him better. Ismael spent the morning in the field making sales calls. He called on four prospective A) He should prepare his sales pitch data and graphics on the computer. D) He should rest and relax before the presentation. You are confronted by an angry customer who feels they deserve special treatment outside of A)
maintain a sad expression D) maintain a concerned expression What do you call the practice of hiding inner feelings by modifying facial expressions? A) surface acting A) surface acting Deep level acting is less psychologically costly than surface level acting because in deep level acting, we are actually trying to experience the emotion, so we ________. A) are not really acting C) experience less emotional exhaustion ________ is the act of objectively and deliberately evaluating our emotional situations in the moment. A) Deep level acting C) Mindfulness Surface acting deals with ________ emotions. A)
negative D) displayed What term is used for those emotions that an organization requires workers to show and A) felt emotions B) displayed emotions What do you call the practice of modifying one's true inner feelings based on display rules? A) surface acting B) deep acting Which of the following statements is true regarding surface acting? A) Surface acting is hiding inner feelings and forgoing emotional expressions in response
to A) Surface acting is hiding inner feelings and forgoing emotional expressions in response to display rules. Which of the following statements is true regarding deep acting? A) Deep acting is hiding inner feelings and forgoing emotional expressions in response to D) A health care provider trying to genuinely feel more empathy for her patients is deep acting. Rahael's team was recently responsible for missing a major sales goal. According to the A) Rahael
will become discouraged but will keep working harder for next time. E) Rahael might react as stated in both A and D. People who score ________ on emotional stability are more likely to react strongly to ________ events. A) low; positive B) low; negative Diane Marshall is an office manager. Her awareness of her own and others' emotions is A) high self-serving bias E) low emotional intelligence ________ indicates a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information. A) Emotional intelligence A) Emotional intelligence Which of the following statements is true regarding emotional intelligence (EI)? A) Evidence suggests that a person's performance on the job is independent of her EI. C) EI is related to a person's ability to detect emotions in others. Which of the following is a correct argument in favor of emotional intelligence (EI)? A) EI accurately indicates linguistic
abilities of a person. C) The concept of EI has a biological base. Emotional intelligence (EI) is a concept that ________. A) can be measured easily B) is moderately correlated with job performance Francine heads an ad agency and works with copywriters, artists, and designers to come up with effective branding solutions for new products. Why is it particularly important for Francine to keep her team happy? A) People
are more conscientious when they are in a good mood. E) People are more creative when they are in a good mood. Julia is highly aware of her own and others' emotions. She is good at reading emotional cues and knows how to express her emotions without violating organizational norms. This A) low cognitive dissonance D) high emotional intelligence Amber and Emmet were recently hired by a marketing agency. While Amber is typically in a good mood always, Emmet appears to be depressed most of the time. Based on this information, what would you expect from Amber? A) She will take a great deal of time trying to make a good decision. D) She will find better solutions to problems. Whether a candidate has high emotional intelligence would not be a significant factor when considering candidates for the job of a(n) ________. A) interviewer who assesses candidates in an employment agency D) copy editor who seeks out spelling errors and grammatical mistakes in manuscripts One implication from the evidence on EI to date is that employers should consider it a factor in hiring employees, especially in jobs that demand ________. A) a high degree of social interaction A) a high degree of social interaction Barry is angry at losing his job. In order to regulate his emotions, he can do all of the A) focus on the problem at hand A) focus on the problem at hand Which of the following can be said to be true of emotion regulation? A) It takes effort to modify one's feelings. A) It takes effort to modify one's feelings. Within organizational behavior, we are interested in ________ and ________ emotion regulation should be used in the workplace. A) whether; when E) how; whether Judy has been having a very difficult time at work. Her
supervisor is constantly making her A) Drink...a little alcohol count help her chill out. D) Vent...letting it out clears the soul People who are ________ are less likely to be able to ________ their emotions. A) narcissistic; suppress B) neurotic; control Which of the following statements is true regarding negotiation? A) A lack of emotion improves performance during negotiation. A) A lack of emotion improves performance during negotiation. The corporate office has determined that the company vision needs to be amended. What A) arouse emotions and link them to an appealing vision A) arouse emotions and link them to an appealing vision Research suggests that people who are in a negative mood are more likely to ________ than A) take higher risks A) take higher risks Henry is upset because his boss recently reprimanded him for missing a deadline. The boss put Henry on a probation period, causing him to lose his two days a week telecommuting A) deviant workplace behavior Evidence suggests people who feel negative emotions, particularly ________ or hostility, A) nervousness C) anger Theresa is the
manager of a production unit. Which of the following methods would likely A) use humor E) arrange for employees to see funny videos at work Recommended textbook solutions
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What does it mean when someone can't control their emotions?Emotional dysregulation can also mean that you have trouble recognizing the emotions that you are experiencing when you become upset. It might mean that you feel confused by your emotions, guilty about your emotions, or are overwhelmed by your emotions to the point that you can't make decisions or manage your behavior.
How do emotions and thoughts influence the behavior?Emotion has a substantial influence on the cognitive processes in humans, including perception, attention, learning, memory, reasoning, and problem solving. Emotion has a particularly strong influence on attention, especially modulating the selectivity of attention as well as motivating action and behavior.
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When situations are overly emotionally charged and stressful, we have a natural response to ________
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