What task should be completed before escalating a problem to a higher-level technician? Verify full system functionality and, if applicable, implement preventive measures. Show
Explanation: Before escalating a ticket, document each test that has been performed. Information about the tests is vital if the problem needs to be escalated to another technician. Which step in the troubleshooting process is important?Identify the problem.* Establish a theory of probable cause. Establish a plan of action to resolve the problem. Verify full system functionality and, if applicable, implement preventive measures. Implement a solution. What should the technician do before performing diagnostic procedures on the disk?What should the technician do before performing diagnostic procedures on the disk? Run the CHKDSK utility. Perform file restore from the existing backup copy at the logical partition. Install a new hard disk as the primary disk, then make the current disk a slave. What is the first step a technician should take when preparing to work on the inside of a computer?
What should be done prior to the installation of RAM onto the motherboard?What should be done prior to the installation of RAM onto the motherboard? Consult the motherboard documentation or website of the manufacturer to ensure that the RAM is compatible with the motherboard. NOTE: Before you install a memory module it is important to verify that there are no compatibility issues. Which task should be part of a hardware maintenance?Remove dust from power supply; Remove dust from components found inside the computer; Clean mouse and keyboard; Check for and secure any loose cables. What are the 7 troubleshooting steps?The steps are: identify the problem, establish a theory of probable cause, test the theory, establish a plan (including any effects of the plan), implement the plan, verify full system functionality, and—as a final step—document everything. In which step of the troubleshooting process would a technician have to do more research?
What task should the technician perform as part of a preventive maintenance plan?What task should the technician perform as part of a preventive maintenance plan? Remove dust from intake fans. Back up the data, reformat the hard drive, and reinstall the data. Develop and install forensic tracking software. Which task should be performed on a hard drive?Which task should be performed on a hard drive as part of a preventive maintenance plan? Ensure cables are firmly connected. Blow out the inside of the drive with compressed air to remove dust. Clean the read and write heads with a cotton swab. Which data should be backed up before troubleshooting a computer for a customer?Only customer created data is necessary for backup as a precaution to the troubleshooting process. What task should be completed before escalating a problem to a higher level technician quizlet?What task should be completed before escalating a problem to a higher-level technician? Verify full system functionality and, if applicable, implement preventive measures. What is a recommended procedure to follow when cleaning computer components?What is a recommended procedure to follow when cleaning computer components? Remove the CPU before cleaning. Blow compressed air on cooling fans so that they will spin when dust is being removed. Use window cleaner on LCD screens. Which three actions should be part of a regular computer preventive maintenance plan?
What are three benefits of computer preventive maintenance choose three?
What are the steps to install RAM?
Why do laptop computers use CPU throttling techniques?Explanation: CPU throttling is used to conserve power and increase battery life on portable devices. Throttling also produces less heat. Do I have to do anything before installing new RAM?Before you can install the new memory you’ve purchased, you have to remove the old kit. Start by toggling the plastic retention clips at either end of the memory slots so you can pull out the old RAM. Release the toggles at the end of the RAM channel in order to remove your old memory. What is the most important reason for a company to ensure that the computer preventive maintenance is done?What is the most important reason for a company to ensure that computer preventive maintenance is done? Preventive maintenance enables the IT manager to check on the location and state of the computer assets. Which action can reduce the risk of ESD damage when computer equipment is being worked on?To help prevent ESD damage, use grounded mats on work benches and grounded floor mats in work areas. You can also use an antistatic wrist strap to prevent ESD strikes except when working inside power supplies or CRT monitors. What are the 5 steps in troubleshooting?
What are the six steps of troubleshooting process?
What is the most effective troubleshooting process?The trick for effective troubleshooting is to identify and report in detail on the root cause so that the problem does not crop up again. If you’re under a time crunch and can only make the symptom go away to meet a deadline, make sure you report that you have not identified the root cause and the fix is temporary. Which tool would a technician use for troubleshooting?One of the most basic pieces of electronic troubleshooting equipment is the multimeter. These test instruments are available in both analog and digital readout form and can be used to directly measure electrical values of voltage (V), current in milliamperes (mA) or amperes (A), and resistance in ohms. Which task should be performed on a hard drive as part of a preventive maintenance plan select one?Which task should be performed on a hard drive as part of a preventive maintenance plan? Blow out the inside of the drive with compressed air to remove dust. Ensure the disk spins freely. Ensure cables are firmly connected. Which technology uses existing electrical wiring to connect devices to a network?Ethernet over Power, or powerline networking, uses a device that attaches to a power outlet and a cable to connect a device to a network. What should a technician do before working on a computer?What is most important for a technician to do before working on a computer? Remove all cables except the power cable. Remove and watches, jewelry, and secure loose items. Ensure that the computer is free of viruses. What should the technician do before performing diagnostic procedures on the disk?What should the technician do before performing diagnostic procedures on the disk? Run the CHKDSK utility. Perform file restore from the existing backup copy at the logical partition. Install a new hard disk as the primary disk, then make the current disk a slave. What is the next step after a possible solution is?What is the next step after a possible solution is implemented during a troubleshooting process? Test another possible solution. Identify other possible causes for the problem. Document the cause and the solution for the problem. Verify the full system functionality and apply maintenance procedures. What should be done immediately after a CPU is latched in and screwed down to a laptop motherboard?What should be done immediately after a CPU is latched in and screwed down to a laptop motherboard? The locked down CPU should be protected with thermal paste. What is the first step a technician should take when preparing to work on the inside of a computer?
In which step of the troubleshooting process would a technician have to do more research?
During what step in the troubleshooting process does the technician demonstrate?Establish a plan of action to resolve the problem and implement the solution. During what step in the troubleshooting process does the technician demonstrate to the customer how the solution corrected the problem? Document the findings, actions, and outcomes. Which condition is most likely to adversely affect a laptop that is used in this environment?Which factor is most likely to adversely affect a laptop that is used in this environment? Explanation: The temperature and humidity levels are within normal expectations for laptops. Noise isn’t a factor. What is the first thing to do before cleaning any device?Unplug the device before cleaning. Use a lint-free cloth slightly dampened with soap and water. Don’t spray cleaners directly onto the device. Avoid aerosol sprays and cleaning solutions that contain bleach or abrasives. How do you physically clean your computer?Use an anti-static cloth to lightly dust your computer casing. Do not use furniture cleaners or strong solvents. Use a can of compressed air to blow out debris from the air intake slots. Ammonia diluted with water—or glass cleaner comprised mostly of ammonia and water—is a safe cleaning solution for computer surfaces. What task should be completed before escalating a problem to a higher level technician *?What task should be completed before escalating a problem to a higher-level technician? Replace all hardware components with components that are known to work.
What should the technician do before performing diagnostic procedures on the disk?What should the technician do before performing diagnostic procedures on the disk? Run the CHKDSK utility. Perform file restore from the existing backup copy at the logical partition. Install a new hard disk as the primary disk, then make the current disk a slave.
Which task should be part of a hardware maintenance routine?Review security updates. Update virus definition files. Adjust the monitor for optimum resolution.
What should you do if you Cannot determine the exact cause of the problem after testing all your theories quizlet?If you cannot determine the exact cause of the problem after testing all your theories, establish a new theory of probable causes and test it.
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What task should be completed before escalating a problem to a higher level technician quizlet?
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