What personal activity does management most likely think is a good indicator of whether or not Terrell will be an effective top manager?

64) Terrell is being considered for promotion from a plant manager to top management. He is unsure whether he is qualified for the position. He wants to ensure that he is an effective manager, and not simply having success in the workplace because of his multiple promotions in the last few years. Although he's never been a top manager, there are some things he does in his personal life other members of the management team think qualify him for the position. What personal activity does management most likely think is a good indicator of whether or not Terrell will be an effective top manager?

A) He is part of a theatrical group that gives performances to hundreds of people, showing that he is not afraid to speak in front of a crowd.

B) He juggles being a parent, working as a middle manager, and having personal hobbies, showing an ability to do well in all aspects of his life without going overboard in one or neglecting another.

C) He has many siblings, showing that he knows how to share space with a large number of people.

D) He quickly learns how to play new games by following the rules explained to him.

E) He was a member of the debate team in high school and consequently is well-versed in being able to argue both sides of an issue.

65) Starbucks has established itself as the premier marketer of the finest coffee in the world while maintaining its uncompromising principles and continuing to grow. This statement illustrates what aspect of Starbucks' organization?

A) its strategy

B) its tactic

C) its mission

D) its diversity

E) its profitability

66) "Teach For America provides a critical source of well-trained teachers who are helping break the cycle of educational inequity. These teachers, called corps members, commit to teaching for two years in one of 39 urban and rural regions across the country, going above and beyond traditional expectations to help their students achieve at high levels.

"Teach For America's 20,000 alumni are playing critical leadership roles in the effort to improve the quality of public education in low-income communities. Armed with the experience, conviction, and insight that come from leading children to fulfill their potential, our alumni are working from all sectors to shape our schools, policies, and investments in low-income communities."

A) Teach For America will transition from a nonprofit to a for-profit organization in 2015.

B) Teach For America will open a food bank in low-income communities in each of its 39 regional offices.

C) Teach For America will increase the number of its alumni in leadership positions within school systems across the United States by 10 percent each year.

D) Teach For America will change the corps member service commitment to four years, versus two.

E) Teach For America will open ten new regional offices by the year 2020.

67) Carlos wants to complete his M.B.A. in three years. This is an example of what kind of goal?

A) long-term

B) intermediate

C) short-term

D) objective

E) problematic

68) Increasing sales by 4 percent in the next eight months is an example of what kind of goal?

A) tactical

B) strategic

C) short-term

D) intermediate

E) long-term

69) The marketing manager wants to increase regional sales by 2 percent each quarter over the next year. This is an example of what kind of goal?

A) long-term

B) intermediate

C) short-term

D) strategic

E) tactical

70) Which of the following is the BEST example of unrelated diversification?

A) Ford Motor Company merging with General Motors

B) Northwest Airlines merging with Procter & Gamble

C) McDonald's merging with Burger King

D) Tootsie Roll merging with Hershey

E) Bath and Body Works merging with The Body Store

71) The first step in the planning process is determining goals. What is the next step?

A) developing a strategic mission

B) developing a comprehensive strategy

C) developing an array of tactics

D) developing an operational plan

E) developing a functioning budget

72) Which variable of SWOT analysis identifies changing consumer tastes, hostile takeover offers, and new government regulations?

A) threats

B) opportunities

C) strategies

D) internal factors

E) weaknesses

73) When conducting a SWOT analysis of an organization, which question can help management brainstorm for the strengths section of the analysis?

A) What external changes present interesting possibilities?

B) What aspect of the organization's vision can be altered?

C) What necessary skills do the organization's employees currently lack?

D) What does the organization offer that makes it stand out from other organizations?

E) What external economic forces can affect the organization's bottom line?

What type of management process function is being used when a manager motivates?

Which activity do managers spend most of their time doing?

Which of the following refers to a person's ability to think in the abstract to diagnose and analyze different situations and to see beyond the present situation?

Which of the following is considered to be the first step in strategic management?