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    includes all tools that capture, store, process, exchange, and use information. The field of IT includes computer hardware, such as mainframe computers, servers, desktops, laptops, tablets, and smartphones; software, such as operating systems and applications for performing various functions; networks and related equipment, such as modems, routers, and switches; and databases for storing important data.

    Systems that support the processes associated with the various phases of the life cycle of a product, including sales and marketing, research and development, concept development, product design, prototyping and testing, manufacturing process design, production and assembly, delivery and product installation, service and support, and product retirement and replacement.

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    Terms in this set (90)

    which of the following is not a reason to implement t a WMS

    to keep up with the latest developments in modern warehouses

    Which of the following functionalities is not probably NOT available through a WMS

    Supplier selection

    There is one standard WMS software package that will fulfill the needs of any warehouse it is installed in

    False

    High quality information can do all of the following EXCEPT

    ensure forecasts are consistently 100% accurate

    When picking a WMS system, a manager should just "throw the darts" and see what happens

    False

    In order to find a Was that fits your warehouse situation, which of the following steps is the least important

    Poll suppliers to see who will give you a buddy deal

    A comparison of the benefits derived from a new system and the costs invested to obtain those benefits is called a

    Return on investment RIO

    A break-even analysis will tell you how many years it will take until the new system starts to generate profits for the company

    True

    Employees always embrace a new system so there is no need to plan for training or a reduction in efficiency while the system is being implemented

    False

    According to the soften presentation hosted by CSCMP included in the slides, the latest WMS software packages include the management of Material Handling Equipment

    False

    Which of the following statements about software in the "cloud" in FALSE

    Software located in the cloud is generally too expensive for small businesses

    Which of the of the following is NOT an advantage of Software As A Service SAAS

    It is very secure

    According to the Softeon presentation hosted by CSCMP included in the slides, what are companies discovering as they deploy new WMS software

    The process is often painful

    According to the softeon presentation hosted by CSCMP included in the slides, being able to talk to the software (like the SIRI ruction on an iPhone) is one of the latest trends for WMS software

    True

    The six tenants of warehouse management include all of the following EXCEPT

    WMS Integration

    Which of the following is NOT a challenge for warehouse managers?

    Developing new product lines

    What operational requirement is integral to all three of these warehouse management challenges: cost reduction, achieving the perfect order and shortening lead times

    Increased productivity

    Any management position can reduce its focus to two primary areas- process and people

    True

    Managing the daily labor requirements of a warehouse requires all of the following except

    Strategy meeting with suppliers

    Which piece of warehouse equipment is the most likely to be involving in an incident

    forklift

    What agency monitors warehouse safety in the United States

    Occupational Safety and Health Administration

    What was the top cause of disabling injuries in warehouses in 2010

    overexertion

    Effective communication requires

    a two way exchange of information

    Body language is a fun concept but has no bearing on effective communication

    False

    All of the following are ways to overcome barriers to effective communication EXCPECT:

    Setting a formal meeting for all serious communication

    Which motivation theory says employees compare themselves to their peers

    Equity Theory

    Which motivation theory has levels of needs that must be fulfilled before a person can advance to the next level

    Maslow's Hierarchy of Needs

    Which motivation theory claims that employees only feel dissatisfied or satisfied with their pay rate, but not motivated by it

    Herzberg's Hygiene Theory

    Which motivation theory suggests that employees compare themselves to others and will cut back on production if they perceive that they are not being compensated or treated as well as another employee

    Equity Theory

    Which motivation theory uses an equation to link three factors: 1) a person's belief in themselves 2) whether a person thinks they can accomplish a goal and 3) how valuable the accomplishment or a goal to a person

    expectancy theory

    In Maslow's hierarchy of Needs theory, the Esteem level

    Focuses on prestige and feelings of accomplishment

    In Herzberg's Hygiene Theory which of the following is NOT a motivation factor

    an increase in salary

    Leaders and bosses always have the same qualities

    False

    In order to be a leader, a person needs

    followers

    In the situational leadership model, leaders base their style on two types of behaviors

    Directive and Supportive

    In the situational leadership model, the leadership behaviors are called

    Directing, coaching, supporting, delegating

    If you have a brand-new employee who is unfamiliar with the industry and the skills required for the job, you would most likely use what style of leadership behavior in your interactions with them

    Directing

    If you have an employee who is highly motivated to succeed and knows the job tasks well yet still tends to make some mistakes in the finer details of presenting ideas or interacting with clients, you would probably use want style of leadership behavior in your interactions with them

    supporting

    If you have a fairly new employee who wants to take on more responsibility but does not know the processes, you would probably use want style of leadership behavior in your interactions with them

    coaching

    If you have an employee who fills in for you while you are unavailable and is ready to step into your position as soon as you advance, you would probably use want style of leadership behavior in your interactions with them

    delegating

    The first step in thee decision-making process is to the define the problem

    true

    how many alternatives courses of action are required in order to make the best decision possible

    More than one

    Why is the last step of thee decision-making model "establishing a control and evaluation system important?

    You can make better decisions in the future by tracking how well prior decisions solved the problem

    Forecasting inventory levels is necessary to ___

    manage business risk

    optimum inventory levels depend on the type of inventory

    True

    In Herzberg's Hygiene Theory which of the following is NOT a motivation factor

    an increase in salary

    If you look at your inventory at a certain time each month and then order a quantity equal to the amount of inventory that was used since you last ordered, you are using a ___ model

    (T, OUL)

    For prediction and modeling purposes, actual cycle stock available for sale is __

    Average inventory available between replenishments

    Which of the following is true about real life inventory labels

    Inventory levels are erratic and cannot be precisely determined in advance

    In order to. ensure accurate inventory levels, you should do all of the following EXCEPT:

    Determine how much is budgeted for inventory purchases

    A time series forecasting method relies on historical data to predict the future

    True

    When a new product is introduced the demand is often forecasted using

    Judgement forecasting using intuition and market research

    All of the following of examples of time series forecasting except

    customer surveys

    Cause and effect or associative forecasting

    Assumes that one or more factors are related to demand and that relationship can be used to estimate future demand

    stock out costs should be considered in setting safety stock levels

    True

    The EOQ model assumes all of the following except

    Lead time is variable

    Inventory costs consist of three components which are

    the cost of the inventory itself, holding costs and ordering costs

    holding costs include all of the following

    transportation costs

    all of the following statements about holding costs are true except

    holding costs are normally about 150%o the value of inventory.

    it is fairly simple to calculate holding costs

    false

    ordering costs consist of all of the following except

    warehouse costs

    All of the following statements about ordering costs are true except

    ordering costs are determined by the purchasing manager

    The EOQ model

    is said to be robust because the curve is fairly flat where holding and ordering costs are equal

    The reorder point is

    the level of inventory at which a replenishment order is placed

    A normal distribution can be used to determine the level of safety stock required for a product

    true

    According to Steven Alter, there are six types of business information systems, a warehouse management system WMS is which type:

    Management information system MIS

    Which of the following is an advantage of having high inventory levels

    inventory satisfies the needs of the customers

    vendor managed inventory is a strategic partnership between a customer and supplier that mainly benefits the customers

    False

    Successful VMI systems employ

    A robust exchange of information between the vendor and customer

    Which of the following statements about VMI is FALSE?

    VMI requires the customer to turn over all aspects of the inventory management function

    the primary difference between traditional VMI and Consignment Inventory (CI) is

    When the customer pays for the inventory

    Information exchange is vital to the success of VMI which type of information is it NOT necessary to share when VMI is used for spare parts

    names of ultimate customers

    VMI can reduce the bull whip effect in supply chains by bypassing traditional supply chain nodes

    True

    Which type of inventory management is most appropriate when a retailer has the choice of many suppliers for a product and the product is not that important to the retailer?

    traditional inventory (Q,ROP)

    Which type of inventory management is most appropriate when a product is vitally important to both the retailer and the supplier

    CPFR- collaboration, planning, forecasting, replenishment

    Which type of inventory management is most appropriate when a product is vitally important to a retailer and a supplier is an expert in that particular product

    Vendor Managed Inventory (VMI)

    Both CI and VMI require the vendor to be actively involved in the management of the inventory

    True

    Which of the following is NOT an area commonly found in a warehouse

    Storage for trucks used to transport products

    When discrepancies are found in the receiving process, the flagged products must go to which area of the warehouse?

    quarantine or inspection area

    The areas required in a warehouse depend on the product characteristics that are stored there. All of the following are examples of speciality areas that are not found in every warehouse except

    Material handling storage area

    All warehouses are laid out in exactly the same way. You can walk into any warehouse and immediately know where the various areas such as the break rooms, pallet storage, and shipping areas will be

    False

    Warehouses are designed to accommodate which three resources

    Space, labor and mechanization

    There are essentially three options to gain additional space within an existing warehouse. Which of the following is NOT one of those?

    quit accepting any new items into the warehouse

    If you wanted to increase the amount of existing space you had available in your warehouse, which option would be the most cost efficient

    ensure obsolete material has been cleared out

    Which of the following is the hand pallet jack

    figure 2 the orange jack

    Figure 2 is known as a

    articulated forklift

    which figures require some sort of external power source

    forklift and figure 2&4

    Figure 5 is known as

    Gravity feed shelving

    what type of pallet storage is shown in the picture

    Push back pallet storage

    What type of pallet storage is show in the picture (two racks with material on the outside

    cantilever racking

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