The medical assistant should offer assistance only to patients who are obviously handicapped

"Exhibiting or marked by great intensity or feeling" is the definition of fervent."
True/False

True

(Response Feedback: Fervent means exhibiting or marked by great intensity or feeling.)

A crowded reception room means that the physician is very popular and competent.
True/False

False

(Response Feedback:
A crowded reception room means that the facility has a problem with scheduling.)

Any toys placed in the waiting area should be washable.
True/False

True

(Response Feedback:
Toys in the reception area should be washable.)

Every patient has the right to expect courteous treatment in a physician's office.
True/False

True

(Response Feedback:
Patients have the right to expect courteous treatment in the physician's office.)

If a chart is marked in some way as a reminder that specific actions need to be taken, it is said to be:
a. mnemonic

b. depleted

c. sequential

d. flagged

d. flagged

(Response Feedback:
Flagging a chart marks it in such a way that the medical assistant knows that some action needs to be taken with regard to the record.)

Medical assistants should make an effort to learn the names of the patients who come to the physician's office.
True/False

True

(Response Feedback:
Patients are more trusting and amenable when they feel that the physician and staff truly care about their needs. Learning patients' names is one way to gain patients' trust.)

Obtaining a copy of each patient's driver's license ensures that the right person is receiving health benefits from the insurance company.
True/False

True

(Response Feedback:
A copy of the driver's license is also useful when checks are returned unpaid from banks.)

Patients often base their perceptions of an entire medical facility on:

a. fears about their health

b. what they see on entering the facility for the first time

c. their previous healthcare experiences

d. all of their experiences with medical professionals

b. what they see on entering the facility for the first time

(Response Feedback:
First impressions are lasting, and the patient often bases his or her opinion about the entire clinic and staff on those first impressions.)

Patients' medical records pulled for the day should be placed in alphabetic order.
True/False

False

(Response Feedback:
Patients' medical records should be placed in sequential order according to when each person is to be seen by the physician.)

The medical assistant should offer to assist only patients who are obviously handicapped.
True/False

False

(Response Feedback:
The medical assistant should offer to assist any patient who appears to need assistance.)

The office mission statement may:

a. reflect the reason the physician went into practice

b. reflect the reason for the existence of the facility

c. be prominently displayed at the facility

d. all of the above

d. all of the above

(Response Feedback:
The office mission statement reflects the reason the physician went into practice and the reason for the existence of the practice. Mission statements are often framed and hung in the reception area.)

Which information item is not included on the patient information form that new patients are required to complete?

a. Social Security number

b. Summary of medical history

c. Name and address of nearest relative

d. Name of spouse, if applicable

b. Summary of medical history

(Response Feedback:
Patient information forms usually do not contain medical histories; these are most often completed on separate forms.)

Which of the following is not an appropriate way to deal with a talkative patient?

a. Alert the physician that the patient tends to be talkative.

b. Contact the physician via the intercom while he or she is seeing the talkative patient and mention that the next patient is ready to be seen.

c. Schedule the patient as the last of the day.

d. Allow the patient to ask only three questions while seeing the physician.

d. Allow the patient to ask only three questions while seeing the physician.

(Response Feedback:
The number of questions the patient can ask the physician should never be limited.)

Which of the following is not true regarding chart placement in the medical facility?

a. Charts may be placed in either the horizontal or the upright position in the door holder, depending on the physician's preference.

b. Charts can be left in the examination room while the patient is waiting for the physician.

c. Offices should develop convenient signals regarding chart placement that everyone understands.

d. The chart should be placed in the door holder when the patient is ready for the physician.

b. Charts can be left in the examination room while the patient is waiting for the physician.

(Response Feedback:
Medical records should never be left in the examination room when the physician or medical assistant is not present.)

The patient's name should be used:
Selected Answer:
Correct
Answers:
a. on greeting him or her at arrival

b. when he or she leaves the office

c. during the examination

d. on all of the above

d. on all of the above

(Response Feedback:
The patient's name should be used as often as possible.)

The statistical characteristics of human populations are called:

a. demographics

b. numbers

c. perceptions

d. phonetics.

a. demographics

(Response Feedback:
Demographics are the statistical characteristics of human populations.)

The use of phonetic writing in the medical office can help you:

a. pronounce patients' names correctly

b. take notes quickly and accurately

c. learn the meaning of medical terms

d. better understand medical abbreviations

a. pronounce patients' names correctly

( Response Feedback:
Patients appreciate having their names pronounced correctly. Medical assistants should write the name phonetically in a visible place on the medical record and refer to the record until they are comfortable pronouncing the patient's name correctly.)

What is the most important reason for ensuring that sufficient amounts of all supplies are available each day in the medical office?

a. To maintain the office's reputation for efficiency

b. To prevent inconvenience to the staff

c. To prevent interruption of patient flow

d. To prevent the need to restock examination rooms

c. To prevent interruption of patient flow

(Response Feedback:
Looking for supplies during the day disrupts the flow of activity and causes needless delays. Rooms should be stocked and replenished before patients arrive.)

Which of the following is not true regarding examination rooms?

a. Patients enjoy a magazine rack so that they can read while waiting for the physician.

b. The examination room should be tidied immediately after use and before the next patient is escorted in.

c. The examination table should face the entrance to the room so that the patient is clearly visible when the physician enters.

d. The examination room should not be used to clear out the reception area.

c. The examination table should face the entrance to the room so that the patient is clearly visible when the physician enters.

(Response Feedback:
Examination rooms should not be arranged so that the patient is exposed when the door is opened.)

Which of the following should be removed from the reception area as quickly as possible?

a. Children

b. Patients' relatives

c. Talkative patients

d. Angry patients

d. Angry patients

( Response Feedback:
Angry patients should be removed from the reception area, and their concerns should be addressed in a private room.)

What is the best way to decide whether patients need special assistance?

When the physician is scheduled at outside facilities the medical assistant must be sure to allow time for?

What are the duties and responsibilities of a medical assistant quizlet?

When medical assistants look for the opportunity to assist others they are said to be?