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CH2. 1.Which of the following is one of the macro strategies for developing customer value through effective branding and positioning? Product excellence 2.Customer excellence is focused on ______. retaining loyal customers and offering excellent customer service 3.A ______ identifies a firm's target markets, a related marketing mix, and the bases upon which the firm plans to build a sustainable competitive advantage. marketing strategy 4.Which of the following are used to achieve operational excellence? (Select all that apply.) Operations Supply chain management 5.One key to long-term financial performance is to establish a ______. sustainable competitive advantage 6.Which of the following are used to achieve product excellence? (Select all that apply.) Effective positioning Investing in your brand 7.The macro strategies for developing customer value include each of the following EXCEPT ______. marketing excellence 8.______ excellence, as a competitive advantage, focuses on retaining loyal consumers and offering excellent service. Customer 9.When a company focuses on having ______ excellence, this also includes having a good Internet presence. Locational 10.Which best describes operational excellence? Focus on excellent supply chain 11.A marketing plan includes all of the following EXCEPT ______. a plan on how to pitch investors
To run a successful business, you should regularly analyze your processes to ensure you are operating as efficiently as possible. While there are numerous ways to assess your company, one of the most effective methods is to conduct a SWOT analysis. A SWOT (strengths, weaknesses, opportunities and threats) analysis is a planning process that helps your company overcome challenges and determine what new leads to pursue. The primary objective of a SWOT analysis is to help organizations develop a full awareness of all the factors involved in making a business decision. This method was created in the 1960s by Albert Humphrey of the Stanford Research Institute, during a study conducted to identify why corporate planning consistently failed. Since its creation, SWOT has become one of the most useful tools for business owners to start and grow their companies. “It is impossible to accurately map out a small business’s future without first evaluating it from all angles, which includes an exhaustive look at all internal and external resources and threats,” Bonnie Taylor, chief marketing strategist at CCS Innovations, told Business News Daily. “A SWOT accomplishes this in four straightforward steps that even rookie business owners can understand and embrace.” When should you perform a SWOT analysis?You can employ a SWOT analysis before you commit to any sort of company action, whether you are exploring new initiatives, revamping internal policies, considering opportunities to pivot or altering a plan midway through its execution. Sometimes it’s wise to perform a general SWOT analysis just to check on the current landscape of your business so you can improve business operations as needed. The analysis can show you the key areas where your organization is performing optimally, as well as which operations need adjustment. Don’t make the mistake of thinking about your business operations informally, in hopes that they will all come together cohesively. By taking the time to put together a formal SWOT analysis, you can see the whole picture of your business. From there, you can discover ways to improve or eliminate your company’s weaknesses and capitalize on its strengths. While the business owner should certainly be involved in creating a SWOT analysis, it is often helpful to include other team members in the process. Ask for input from a variety of team members and openly discuss any contributions made. The collective knowledge of the team will allow you to adequately analyze your business from all sides. Characteristics of a SWOT analysisA SWOT analysis focuses on the four elements of the acronym, allowing companies to identify the forces influencing a strategy, action or initiative. Knowing these positive and negative elements can help companies more effectively communicate what parts of a plan need to be recognized. When drafting a SWOT analysis, individuals typically create a table split into four columns to list each impacting element side by side for comparison. Strengths and weaknesses won’t typically match listed opportunities and threats verbatim, although they should correlate, since they are ultimately tied together. Billy Bauer, managing director of Royce Leather, noted that pairing external threats with internal weaknesses can highlight the most serious issues a company faces. “Once you’ve identified your risks, you can then decide whether it is most appropriate to eliminate the internal weakness by assigning company resources to fix the problems, or to reduce the external threat by abandoning the threatened area of business and meeting it after strengthening your business,” said Bauer. Internal factorsStrengths (S) and weaknesses (W) refer to internal factors, which are the resources and experience readily available to you. These are some commonly considered internal factors:
External factorsExternal forces influence and affect every company, organization and individual. Whether these factors are connected directly or indirectly to an opportunity (O) or threat (T), it is important to note and document each one. External factors are typically things you or your company do not control, such as the following:
After you create your SWOT framework and fill out your SWOT analysis, you will need to come up with some recommendations and strategies based on the results. Linda Pophal, owner and CEO of consulting firm Strategic Communications, said these strategies should focus on leveraging strengths and opportunities to overcome weaknesses and threats. “This is actually the area of strategy development where organizations have an opportunity to be most creative and where innovative ideas can emerge, but only if the analysis has been appropriately prepared in the first place,” said Pophal. SWOT analysis exampleBryan Weaver, a partner at Scholefield Construction Law, was heavily involved in creating a SWOT analysis for his firm. He provided Business News Daily with a sample SWOT analysis template and example that was used in the firm’s decision to expand its practice to include dispute mediation services. His SWOT matrix included the following:
Resulting strategy: Take mediation courses to eliminate weaknesses and launch Scholefield Mediation, which uses name recognition with the law firm, and highlights that the firm’s construction and construction law experience makes it different. “Our SWOT analysis forced us to methodically and objectively look at what we had to work with and what the marketplace was offering,” Weaver said. “We then crafted our business plan to emphasize the advantages of our strongest features while exploiting opportunities based on marketplace weaknesses.” Additional business analysis strategiesThe SWOT analysis is a simple but comprehensive strategy for identifying not only the weaknesses and threats of an action plan but also the strengths and opportunities it makes possible. However, a SWOT analysis is just one tool in your business strategy. Additional analytic tools to consider include the PEST analysis (political, economic, social and technological), MOST analysis (mission, objective, strategies and tactics) and SCRS analysis (strategy, current state, requirements and solution). Consistent business analysis and strategic planning is the best way to keep track of growth, strengths and weaknesses. Use a series of analysis strategies, like SWOT, in your decision-making process to examine and execute strategies in a more balanced, in-depth way. Additional reporting by Adam C. Uzialko and Nicole Fallon. Some source interviews were conducted for a previous version of this article. What does the term weaknesses refer to in SWOT analysis?Weaknesses. Weaknesses stop an organization from performing at its optimum level. They are areas where the business needs to improve to remain competitive: a weak brand, higher-than-average turnover, high levels of debt, an inadequate supply chain, or lack of capital.
What does the term strengths refer to in SWOT analysis?Strengths are things that your organization does particularly well, or in a way that distinguishes you from your competitors. Think about the advantages your organization has over other organizations. These might be the motivation of your staff, access to certain materials, or a strong set of manufacturing processes.
What are the four components of a SWOT analysis choose every correct answer?The components of SWOT analysis are strengths, weaknesses, opportunities and threats.
What does the term strengths refer to in SWOT analysis quizlet?SWOT analysis. is a popular analytical tool used to asses the internal strengths and weaknesses and the external opportunities and threats of an organisation or a decision. Strengths. are the internal factors that are positive compared to competitors.
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