How should a second incoming call be handled when you are already answering another call?

If you’re on a call and receive a second call, do one the following:

Inhaltsverzeichnis Show

Valid for
Information / Solution
To activate the call waiting from your Xperia device (Single SIM)
To activate Call waiting from your Xperia device (Dual SIM)
To answer a second call and put the ongoing call on hold
To reject a second call
Related Articles
How should the MA handle a call if the caller asks for the physician but will not identify himself or herself?
How should a caller who refuses to identify him or herself be handled?
What should you do if the physician gets a call from another physician quizlet?
What is the proper protocol for answering the telephone in a medical office and the information that should be documented in all telephone messages?

Ignore the call and send it to voicemail: Tap Ignore.
End the first call and answer the new one: When using a GSM network, tap End + Accept. With a CDMA network, tap End and when the second call rings back, tap Accept, or drag the slider if iPhone is locked.
Put the first call on hold and answer the new one: Tap Hold + Accept.
With a call on hold, tap Swap to switch between calls, or tap Merge Calls to talk with both parties at once. See Start a conference call.

Note: With CDMA, you can’t switch between calls if the second call was outgoing, but you can merge the calls. You can’t merge calls if the second call was incoming. If you end the second call or the merged call, both calls are terminated.

On models with Dual SIM, note the following:

Wi-Fi Calling must be turned on for a line to enable that line to receive calls while the other line is in use for a call. If you receive a call on one line while the other is in use for a call, and no Wi-Fi connection is available, iPhone uses the cellular data of the line that’s in use for the call to receive the other line’s call. Charges may apply. The line that’s in use for the call must be permitted for data use in your Cellular Data settings (either as the default line, or as the non-default line with Allow Cellular Data Switching turned on) to receive the other line’s call.
If you don’t turn on Wi-Fi Calling for a line, any incoming phone calls on that line (including calls from emergency services) go directly to voicemail (if available from your carrier) when the other line is in use; you won’t receive missed call notifications.
If you set up conditional call forwarding (if available from your carrier) from one line to another when a line is busy or not in service, the calls don’t go to voicemail; contact your carrier for setup information.

Article ID : 00246410 / Last Modified : 04/09/2022

What will happen if I'm on a call and someone else calls me? / Does my phone support call waiting function?

Valid for

Android 12
Android 11
Android 10
Android 9 (Pie)

Information / Solution

NOTE: The Call waiting feature is a network-dependent service. You need to have an active SIM card inserted into the phone, otherwise, you may not be able to access the additional call settings.

NOTE: If you have activated call waiting, you can handle multiple calls at the same time. When it is activated, you will be notified by a beep if you receive another call. Select to either accept the incoming call or decline it. The person calling you will simply hear the dial tone and if you decide to decline the call, they will either hear the busy tone or be directed to your voicemail service, if supported and activated.

To activate the call waiting from your Xperia device (Single SIM)

Android 10 or 11

Find and tap Phone.
Tap the menu button (three vertical dots), then tap Settings.
Tap Calls > Call Waiting
Tap the switch beside Call waiting to enable the function.

Android 9.0

Find and tap Phone.
Tap the menu button (three vertical dots), then tap Settings.
Tap Calls > Additional settings.
Tap the switch beside Call waiting to enable the function.

To activate Call waiting from your Xperia device (Dual SIM)

Android 12

Find and tap Phone.
Tap menu button (three vertical dots), then tap Settings →Calling accounts.
Find and tap the name of your service provider for the relevant SIM card.
Tap Additional settings.
Tap the switch beside Call waiting.

Android 10 or 11

Find and tap Phone.
Tap the menu button (three vertical dots), then tap Settings > Calls.
Find and tap the name of your service provider for the relevant SIM card.
Tap Call waiting.
Tap the switch beside Call waiting.

Android 9.0

Find and tap Phone.
Tap the menu button (three vertical dots), then tap Settings > Calling accounts.
Find and tap the name of your service provider for the relevant SIM card.
Tap Additional settings.
Tap the switch beside Call waiting.

To answer a second call and put the ongoing call on hold

When you hear repeated beeps during a call, drag the answer call icon to the right.

To reject a second call

When you hear repeated beeps during a call, drag the decline call icon to the left.

Service Centres
List of Sony offices in Asia Pacific region that provide after-sales service activities

How should the MA handle a call if the caller asks for the physician but will not identify himself or herself?

How should the MA handle a call if the caller asks for the physician but will not identify himself or herself? The MA should offer to take a message. If the caller refuses to give information, the MA should suggest that the caller write a letter to the physician and mark it "personal" or "confidential."

How should a caller who refuses to identify him or herself be handled?

If a caller refuses to identify himself or herself, the medical office assistant can put the call through to the physician right then.

What should you do if the physician gets a call from another physician quizlet?

How should the MA handle a call from another physician? The calls should be put through right away, even if the physician is examining a patient. They can put the physician on hold briefly to find the physician if they are with a patient.

What is the proper protocol for answering the telephone in a medical office and the information that should be documented in all telephone messages?

Answering the Telephone Professionally Proper etiquette suggests that medical office administrative assistants should identify the facility and then their own name when answering a call. Next, the medical office administrative assistant should identify the caller's name in order to refer back to it if needed.