Job Title: Medical Assistant (MA) I Show Reports To: Medical Support Staff Supervisor Job Summary: Under the direction of the Medical Support Staff Supervisor (MSSS) or designee, this position provides direct patient care and customer service. Duties include but are not limited to assisting providers during preparation and provision of patient visit, interviewing patient’s and obtaining reason for visit, room preparation, specimen collection and processing, medication administration, documentation in electronic health record and patient discharge. Facilitates communication between internal and external customers. Essential Job Duties and Responsibilities: The job duties and responsibilities listed below are representative of the knowledge, skill, and/or ability required. Other duties that fall within the broad scope of this classification may be assigned.
Minimum Qualifications - Education, Experience, Certificates & Licenses:
Required Language Skills:
Physical Requirements:
Other Required Knowledge, Skills, and Abilities:
Work Environment & Conditions:
How a medical assistant should answer the phone?Answering the Telephone Professionally
Always ask permission to place a caller on hold before doing so. Proper etiquette suggests that medical office administrative assistants should identify the facility and then their own name when answering a call.
Which strategy would the medical assistant use while communicating with a patient over the phone?What strategy would the medical assistant use while communicating with a patient over the phone? Behave in a courteous and tactful way. The medical assistant should communicate with the patient in a friendly tone and should be courteous and tactful while communicating.
Which is the most important when the medical assistant answers the telephone?Which is most important when the medical assistant answers the telephone? Be courteous with a positive attitude and personality.
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