Global Protect The feature you are trying to use is on a network resource that is unavailable

Windows 10: GlobalProtect

Discus and support GlobalProtect in Windows 10 BSOD Crashes and Debugging to solve the problem; "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again or enter an alternate path to a folder... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by [], Apr 29, 2020.

1. GlobalProtect

   "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again or enter an alternate path to a folder containing the installation package '_temp6372.msi' in the box below. “

   Windows 10

   GlobalProtect

   :)

2. Windows 10 select default login option

   One possible reason is another credential provider was added to your windows.

   Tools & Steps to check the credential providers:

   1. Download Windows sysinternals: Windows Sysinternals - Windows Sysinternals
      
   2. Launch autoruns.exe to check the stuffs that are loaded when windows starts
      
   3. Switch to Winlogon tab, check if there are additional credential providers

      Examples: the credential provider on my windows

   4. !!!CAUTION!!! POSSIBLE DAMAGE TO YOUR WINDOWS

      Find out which are the alien credential providers

      BE VERY CAREFUL!!! Uncheck the aliens (CAUTION!!! DO THIS STEP AT YOUR OWN RISKS)

      Reboot

   
   For myself, I am SURE that "PanV2 SSO" in the above example is a VPN Software from GlobalProtect which is used to connect to my workplace; and I am SURE disabling this item will NOT do harm to my windows.

   Again, if you find an alien credential provider, MAKE A RESTORE POINT in windows BEFORE YOU UNCHECK IT in autoruns!

3. BSOD ntoskrnl.exe, already ran driver verifier (minidumps included)

   I just removed GlobalProtect (pangpd.sys), ran verified again and it didn't crashed.

   I think it solved the issue, it was crashing before I was able to log in.

   Thank you!

4. GlobalProtect

   BSOD ntoskrnl.exe, already ran driver verifier (minidumps included)

   It seems that I spoke too soon and you were right.

   I just got back to my computer and found that it crashed 2 hours after I removed GlobalProtect (pangpd.sys).

   Here is the latest dump:

   MEGA

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• Created by , last modified by Eric Dombroski on Jul 12, 2022

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If you are unable to connect to the VPN using the GlobalProtect client, you can try the following steps:

General troubleshooting

1. Make sure that you have set the Portal address to uavpn.albany.edu
   • You can check this setting in the GlobalProtect settings on the General Tab. The portals you have entered are listed. If it does not match, you can select a portal, click Edit, update the address and Save.
2. Make sure that you are using your NetID and password when prompted to log in
3. Sign out of the GlobalProtect app via the menu button in the top with of the app > Settings and click Sign Out, restart the computer, then try to connect again.
   
   
    
   
4. Restart your computer and attempt to connect again
5. Uninstall the Palo Alto GlobalProtect client (Mac uninstall instructions) (Uninstall GlobalProtect VPN on Windows), restart your computer, then reinstall the client (visit https://uavpn.albany.edu to download the latest version of the client)
   • Follow the installation instructions carefully, particularly for Macs (step 8)
6. (Mac only) If reinstall did not help
   1. Open the Terminal app

   2. Enter the following commands (paste one, press Return, then repeat for the next):

      launchctl remove com.paloaltonetworks.gp.pangps launchctl remove com.paloaltonetworks.gp.pangpa launchctl load /Library/LaunchAgents/com.paloaltonetworks.gp.pangpa.plist launchctl load /Library/LaunchAgents/com.paloaltonetworks.gp.pangps.plist

   3. Go to Apple Menu -> System Preferences -> Security & Privacy and click "Allow" the software from Palo Alto Networks to run

Collecting Log Information

If the steps above do not help, please collect and package VPN settings and logs from Windows, macOS, Android, or iOS clients and contact the ITS Service Desk for further troubleshooting.

Known issues and resolutions

The Duo service requires JavaScript

• Error code: When signing in to connect using GlobalProtect on Windows, after entering your NetID and password, the Duo 2-step login page loads partly and reports that "The Duo service requires JavaScript."
• Resolution: Enable JavaScript for the Windows feature that supports this login window by the steps below:
  

  1. Open the Windows Start Menu, type "Internet Options" and press Enter

  2. Go to the Security tab

  3. Select Internet Zone  on top and click Custom Level

  4. Scroll most of the way towards the bottom until you see the Scripting Section

  5. Verify that Active scripting is set to Enable

  6. Click OK to exit Security settings

  7. Click OK to exit Internet Options

  8. Restart your computer

  9. Retry to connect by VPN

Unable to connect to this page securely

• Error code: When signing in to connect using GlobalProtect on Windows, the login page opens, but does not load, reporting "Unable to connect to this page securely. This may be because the site uses outdated or insecure TLS security settings. If this continues to happen, please contact the owner of the website. The TLS security settings are not set to the default settings, which may also cause this error."
• Resolution: Enable Windows Internet Options to use TLS
  1. Open the Windows Start Menu, type "Internet Options" and press Enter

  2. Go to the Advanced tab

  3. Scroll all of the way to the bottom until you see the entries for "Use TLS..."
     

  4. Select to Use TLS 1.2
     

  5. Click OK to exit Internet Options

  6. Restart your computer

  7. Retry to connect by VPN

UA ADFS error page at login

• Error code: When signing in to connect using GlobalProtect on Windows, the login page opens and allows trying to log in, but that fails, reporting "UA ADFS: An error occurred."

   Click here to see the full error window...

  

• Resolution: Delete cookies from Internet Explorer (which VPN uses to load the login page). See instructions on How to Clear Cookies From Browsers.

Virtual adapter was not set up correctly

• Error code: When signing in to connect to GlobalProtect on Windows 10, the GlobalProtect window displays an error message, "Connection Failed - The virtual adapter was not set up correctly due to a delay. GlobalProtect will try again soon. If the issue persists, try restarting your system."
• Resolution: Reset the WMI repository to its original state.
  
  1. Open the Command Prompt: Press Windows+R (brings up the Run menu), then type "cmd" and click OK
  2. Type winmgmt /resetrepository
  3. Press Enter
  4. Try connecting again

Missing mfc120.dll

• Error code: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
• Resolution: Install this patch for Microsoft Visual C++ software

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