Examining step-by-step procedures to reduce inefficiency most centrally involves which approach?

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• Q90:

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  Which operations capability has FedEx given greatest credit for winning orders (business)in the marketplace? A) quality B) low cost C) flexibility D) dependability E) accessibility

• Q91:

  When a worker at Toshiba takes apart a Xerox copier and tests each component,the worker is engaging in which activity? A) competitive product analysis B) benchmarking C) total quality management D) quality reliability analysis E) value-added analysis

• Q92:

  Which of the following BEST describes competitive product analysis? A) the principle that quality belongs to each person who creates it while performing a job B) the consistency of a product's quality from unit to unit C) the process by which a company analyzes a different company's products to identify desirable improvements D) the sum of all activities involved in getting a high-quality product into the marketplace. E) examining a product to improve its form utility

• Q93:

  Tootsie Roll Industry's corporate principle,"We run a trim operation and continually strive to eliminate waste,minimize costs,and implement performance improvements," is an example of which of the following? A) just-in-time production B) benchmarking C) a quality circle D) competitive product analysis E) value-added analysis

• Q94:

  When Dell Inc.shares information to improve the overall flow through a system composed of companies working together,it is engaging in which of the following? A) distribution chain management B) total quality management C) supply chain management D) service channel analysis E) supplier selection analysis

• Q96:

  As part of an effort to evaluate work activities and paperwork to determine the value they add for customers,Hewlett-Packard simplified its contracts and reduced them from twenty pages to as few as two.In this example,HP engaged in which? A) value-added analysis B) benchmarking C) getting closer to the customer D) supply chain management E) follow-up

• Q97:

  Which term refers to the fundamental rethinking and radical redesign of a business activity to achieve dramatic improvements in performance? A) supply chain management B) business process reengineering C) total quality management D) quality ownership E) quality control

• Q98:

  Which operations capability has Toyota given greatest credit for winning orders in the marketplace? A) quality B) low cost C) flexibility D) dependability E) exclusivity

• Q99:

  When Ford assembles parts into a Ford Focus,it creates which type of utility? A) time B) form C) possession D) place E) ownership

• Q100:

  Which of the following BEST describes supply chain management? A) the principle of improving the supply chain by focusing on the slowest step in the chain B) a limitation on the number of suppliers allowed to supply a particular company C) complete movement of raw materials throughout a manufacturing or service facility D) a cost-reduction program in which wholesalers and retailers are eliminated in an effort to entice consumers to purchase directly from manufacturers E) the principle of looking at the supply chain as a whole in order to improve the overall flow through the system