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Your goal in a claim message is to convince your reader that you deserve a remedy or compensation for the situation that has occurred. Free True False When ending routine inquiry messages,one should avoid mentioning deadlines and the reasons for them. Free True False In writing a favorable response to an inquiry containing several questions,it is considered inappropriate to begin the message by stating that you are complying with the reader's request. Free True False The opening of a routine inquiry should focus on the main objective. True False Internal-operational communications are highly casual exchanges between employees of the same company. True False Casual operational messages do not require careful construction or wording. True False
A when writing a claim that you have good reason to believe will result in an adjustment,you should use the indirect order. True False A routine inquiry should not open with a question or request. True False Depending on the situation,claim messages can either be written using the direct order or the indirect order. True False Internal-operational messages are those emails and hard-copy messages written by the employees of a company to suppliers and service organizations outside the company. True False
Ending a message with phrases such as "as soon as possible" or "at your convenience" helps in building goodwill. True False When responding to an inquiry with two or more questions,a good approach is to answer the questions in the body of your message in the same order your reader used in asking them. True False When writing a favorable response to a customer inquiry,you should avoid adding comments,questions,suggestions,or additional information even if such material is relevant to the reader's original request. True False When a message is likely to elicit a positive or neutral response from a reader,the direct approach is preferable. True False An order acknowledgment message begins with good news and ends on a goodwill note. True False In the context of writing order acknowledgements,when delays are routine and expected and do not pose a serious problem,you should use the indirect approach. True False If your response to an inquiry includes some bad news along with good news,you should place the bad news at the beginning and ending of the message. True False If Julie writes an email responding to a customer complaint,she is engaging in internal-operational communication. True False Messages that contain good news should be written in the indirect order. True False For the sake of conciseness and clarity,the questions in a routine inquiry should be combined into a single sentence. True False Which of the following guidelines should be followed when writing an order acknowledgment message quizlet?Which of the following guidelines should be followed when writing order acknowledgement messages? End the message on a goodwill note and appropriate extra information.
Which of the following guidelines should be followed when writing a goodWhich of the following guidelines should be followed when writing good-news and neutral messages? -The message must end with an appropriate friendly comment as in a face-to-face conversation.
Which of the following should your language focus on when you want to minimize negative news choose every correct answer?Which of the following should your language focus on when you want to minimize negative news? goodwill.
Which of the following guidelines should be followed when writing an effective message containing goodWhich of the following guidelines will help create an effective good-news message? The message should be concluded with an appropriate friendly comment.
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An order acknowledgment should include only good news and a goodwill note except when ______.
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