Among The major channels of management communications is the predominant method of communicating

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1. Arts and Humanities
2. English
3. Linguistics

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Terms in this set (75)

manager's communication is _____, in that it directs everyone's attention toward the vision, values, and desired goals of the team or organization and influences people to act in away to achieve the goals

purpose-directed

managers facilitate _____ by using open communication, actively listening to others, asking questions, and using feedback for learning and change

strategic conversation

people talking across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and the values that help achieve important goals

strategic conversation

managers use different _____ to communicate, depending on the purpose of the communication and the audience

methods

manager as a communication champion consists of

purpose-directed, strategic conversation, and methods

direct attention to vision, values, desired outcomes, and influence employee behavior

purpose-directed

open communication climate, asking questions, listening, feedback

strategic conversations

rich channels, social media, upward, downward, and horizontal channel, and personal networks

methods

the process by which information is exchanged and understood by two or more people, usually with the intent to influence or motivate behavior

communication

a manager who wants to communicate with an employee _____ a thought or idea by selecting symbols (such as words) with which to compose a message

encodes

the _____ is the tangible formulation of the thought or idea sent to the employee, and the _____ is the medium by which the message is sent

message, channel

telephone call, an email message, a formal report, or a face-to-face conversation

channel

the employee _____ the symbols to interpret the meaning of the message

decodes

_____ occurs when the employee responds to a manager's communication with a return message

feedback

individual differences, knowledge, values, attitudes, and background act as filters and may create _____ when translating from symbols to meanings

noise

verbal and nonverbal symbols

message

the potential for communication errors is why _____ is so important. without _____, the communication cycle is incomplete

feedback

_____ involves both the transference and the mutual understanding of information

effective communication

the manager's role as _____ means to engage in purpose-driven strategic conversations via multiple channels

communication champion

_____ is a method of communication that is growing in popularity as an effective way to communicate information within an organization

social media

_____ refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and the values that help achieve important goals

strategic conversation

_____ is the process by which information is exchanged and understood by two or more people

communication

_____ means sharing all types of information throughout the organization, across functional and hierarchical boundaries

open communication

managers can build _____ climate by breaking down conversational hierarchical and department boundaries that may be barriers to communication

an open communication

in a _____, team members must communicate through one individual to solve problems or make decisions

centralized network

_____ can be effective for large teams because it limits the number of people involved in decision making. the result is faster decision that involves fewer people

centralized network

in a _____, individuals can communicate freely with other team members. members process information equally among themselves until all agree on a decision

decentralized network

_____ is best for complex, difficult work environments where teams need a free flow of communication in all directions

decentralized network

one approach to selecting an effective _____ is to interpret the emotions of the person who will be receiving the message and then select the channel that will result in the best outcome

communication channel

the channels available to managers can be classified into a hierarchy based on

information richness

_____ is the amount of information that can be transmitted during a communication episode

channel richness

the capacity of an information channel is influenced by three characteristics

1) the ability to handle multiple cues simultaneously
2) the ability to facilitate rapid, two-way feedback, and;
3) the ability to establish a personal focus for the communication

_____ is the richest medium because it permits direct experience, multiple information cues, immediate feedback, and personal focus

face-to-face discussion

_____ messages typically are ambiguous, concern novel events, and involve great potential for misunderstanding

nonroutine

they often are characterized by time pressure and surprise. managers can communicate _____ messages effectively by selecting rich channels

nonroutine

_____ messages are simple and straightforward

routine

_____ can be efficiently communicated through a channel lower in richness, such as a memo, email, text message, or twitter. written communications should be used when the communication is official and a permanent record is required

routine messages

a manager's _____ is based on knowledge, expertise, and interpersonal skills

credibility

when a message is highly important, leaders often use _____, sending the same message using different channels

redundant communications

by saying the same thing more than once via _____, leaders add weight to the message and keep the issue at the top of employees' minds

multiple channels

_____ describes the avoidance behavior and is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

communication apprehension

communication with _____ means being direct, honest, and clear about what employees need to do to meet objectives, while also expressing respect for others and not making people feel slighted, controlled, or exploited

candor

use I statement, stick to facts rather than judgments, be clear, specific, and direct in your requests

communicating with candor

_____ involve a give-and-take exchange of information

organizational conversation

to have successful _____, managers need to learn to ask questions

organizational conversations

_____ builds trust and openness between managers and employees

asking questions

_____ builds critical thinking skills and stimulate the mind and give people a chance to make a difference

asking questions

_____ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning

listening

listening requires _____, _____, and _____.

attention, energy, and skill

_____ refers to messages sent through human actions and behavior rather than through words

nonverbal communication

three sources of communication cues during face-to-face communication

the verbal, the vocal, and facial expressions

actual spoken words

verbal

pitch, tone, and timbre of a person's voice

vocal

although communication skills have always been important to managers, the ability to persuade and influence others is even more critical today

true

_____ is an individual's level of fear or anxiety associated with interpersonal communication

communication apprehension

to encourage a give-and-take exchange of information between managers and employees, managers need to learn to _____

ask questions

practicing powerful _____ seem to boost as well as project confidence and assertiveness

body poses

_____ refers to a group of internet-based applications that allow the creation and exchange of user-generated content

social media

_____ coexist with formal channels within an organization but may skip hierarchical levels, cutting across vertical chains of command to connect virtually anyone in the organization

personal communication channel

three important types of personal communication channels

personal network, the grapevine, and written communication

_____ refers to the acquisition and cultivation of personal relationships that cross department, hierarchical, and even organizational boundaries

personal networking

gossip typically travels along the _____, an informal, person-to-person communication network that is not officially sanctioned by the organization

grapevine

four elements of workplace communication are

using social media, using personal communication channels, establishing formal communication channels, and developing strategies for crisis communication

_____ exist outside formally authorized workplace channels and include personal networks, the grapevine, and written communication

personal communication channels

_____ established the club of honest whigs in London more than 200 years ago as a networking group where a wide range of thinkers from various walks of life could establish relationships with others and advance their professional and personal interests

Benjamin Franklin (Joseph Priestly)

the _____ carries workplace gossip, a dominant force in workplace communication when official channels are not functioning effectively

grapevine

_____ are those that flow within the chain of command or task responsibility defined by the organization

formal communication channels

_____ and _____ communications are the primary forms of communication used in most traditional, vertically organized companies

upward, downward

the most familiar and obvious flow of formal communication, _____ consists of the messages and information sent from top management to subordinates in a downward direction

downward communication

formal _____ includes messages that flow from the lower to the higher levels of the organization's hierarchy

upward communication

_____ is the lateral or diagonal exchange of messages among peers or coworkers

horizontal communication

interpret: problems and exceptions, suggestions for improvement, performance reports, grievances and disputes, financial and accounting information

upward communication

influence: implementation of goals, strategies, job instructions and rationale, procedures and practices, performance feedback, indoctrination

downward communication

coordinate: intra-departmental problem solving, interdepartmental coordination, change initiatives and improvements

horizontal communication

stay calm, listen hard, be visible, get the awful truth out, communicate a vision for the future

crisis management

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What type of communication is used by the managers?

Is the strongest channel for business communication?

What are the channels of business communication?

What are different channels of communication?