Introduction to Operations Management
True / False Questions
1. Operations managers are responsible for assessing consumer wants and needs and selling
and promoting the organization's goods or services.
True False
2. Often, the collective success or failure of companies' operations functions will impact the
ability of a nation to compete with other nations.
True False
3. Companies are either producing goods or delivering services. This means that only one of
the two types of operations management strategies are used.
True False
4. Operations, marketing, and finance function independently of each other in most
organizations.
True False
5. The greater the degree of customer involvement, the more challenging the design and
management of operations.
True False
6. Goods producing organizations are not involved in service activities.
True False
7. Service operations require additional inventory because of the unpredictability of consumer
demand.
True False
8. The value of outputs is measured by the prices customers are willing to pay for goods or
services.
True False
9. The use of models will guarantee the best possible decisions.
True False
10. People who work in the field of operations should have skills that include both knowledge
and people skills.
True False
11. Assembly lines achieved productivity but at the expense of standard of living.
True False
12. The operations manager has primary responsibility for making operations system design
decisions, such as system capacity and location of facilities.
True False
13. The word "technology" is used only to refer to "information technology".
True False
14. ‘Value added' by definition is always a positive number since 'added' implies increases.
True False
45.Which one of the following would not generally be classified under the heading oftransformation?A.assemblingB.teachingC.staffingD.farmingE.consultingStaffing doesn't involve transforming resources so much as it involves acquiring them.
AACSB: Reflective ThinkingAccessibility: Keyboard NavigationBlooms: RememberLearning Objective: 01-06 Describe the operations function and the nature of the operations manager's job.Level of Difficulty: 3 HardTopic: Process Management
Chapter 01Introduction to Operations Management46.Manufacturing work sent to other countries is called:
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1-7AACSB: Reflective ThinkingAccessibility: Keyboard NavigationBlooms: RememberLearning Objective: 01-05 Summarize the two major aspects of process management.Level of Difficulty: 3 HardTopic: The Scope of Operations Management
AACSB: Reflective ThinkingAccessibility: Keyboard NavigationBlooms: RememberLearning Objective: 01-09 Describe current issues in business that impact operations management.Level of Difficulty: 2 MediumTopic: The Scope of Operations Management47.Product design and process selection are examples of _______ decisions.
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Chapter 01Introduction to Operations Management48.The responsibilities of the operations manager are:
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1-8AACSB: Reflective ThinkingAccessibility: Keyboard NavigationBlooms: RememberLearning Objective: 01-06 Describe the operations function and the nature of the operations manager's job.Level of Difficulty: 2 MediumTopic: The Scope of Operations Management
AACSB: Reflective ThinkingAccessibility: Keyboard NavigationBlooms: RememberLearning Objective: 01-06 Describe the operations function and the nature of the operations manager's job.Level of Difficulty: 2 MediumTopic: The Scope of Operations Management49.Knowledge skills usually don't include:A.process knowledge.B.accounting skills.C.communication skills.D.global knowledge.E.financial skills.Communication skills generally are considered to be people skills.
Chapter 01Introduction to Operations Management1-9
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