Business and Administrative Communication A Locker 12th Edition – Test Bank
Published on Jun 16, 2020
To Purchase this Complete Test Bank with Answers Click the link Below //tbzuiqe.com/product/business-and-administrative-communication-a-locker-...
sidhujean
1
Copyright © 2020 Pearson Education, Ltd.
Management Information Systems: Managing the Digital Firm, 16e, Global Edition (Laudon)
Chapter 3 Information Systems, Organizations, and Strategy
1) The interaction between information technology and organizations is influenced:
A) solely by the decision making of middle and senior managers.
B) by the development of new information technologies.
C) by many factors, including structure, politics, culture, and environment.
D) by two main macroeconomic forces: capital and labor.
E) by the rate of growth of the organization.
2) Which of the following statements about organizations is not true?
A) An organization is a stable, formal social structure that takes resources from the environment
and processes them to produce outputs.
B) An organization is a formal, legal entity with internal rules and procedures that must abide by
laws.
C) An organization is a collection of people and other social elements.
D) An informal group can be considered to be an organization.
E) An organization is a collection of rights, privileges, obligations, and responsibilities delicately
balanced over a period of time through conflict and conflict resolution.
3) According to the ________ definition of organizations, an organization is seen as a means by
which capital and labor are transformed by the organization into outputs to the environment.
A) microeconomic
B) macroeconomic
C) sociotechnical
D) behavioral
E) psychological
4) Which of the following statements about the technical view of organizations is not true?
A) It focuses on how inputs are combined to create outputs when technology changes are
introduced into a company.
B) It sees capital and labor as being easily substituted for one another.
C) It emphasizes group relationships, values and structures.
D) It sees the organization as a social structure similar to a machine.
E) It sees the firm as being infinitely malleable.
5) Which of the following is not a major feature of organizations that impacts the use of information
systems?
A) Business processes
B) Environments
C) Structure of the organization
D) Agency costs
E) Leadership styles
6) Which of the following statements about business processes is not true?
A) Business processes influence the relationship between an organization and information
technology.
B) Business processes are a collection of standard operating procedures.
1.Each of us enters the world with a strong sense of identity. False
2.A headache that hampers your ability to listen actively to another constitutes which kind
of noise? Physiological
3.Which statement is TRUE about online customer service? Customers prefer fast
feedback unless the online service rep doesn't answer their question.
4.Which skills do business leaders rate as the most important for college graduates to
possess? Spoken and written communication
5.Self-monitoring is an asset for communicators. True
6.Which series ranks Maslow's needs in the order in which they must be satisfied?
Physical, Safety, Social, Self-esteem, Self-actualization
7.The death of someone you read about in the news affects you less than the illness of a
friend because of which quality of interpersonal relationships? Interdependence
8.Your romantic partner of 10 months broke up with you in a text message, failing to
consider the importance of which element of communication? Channel
9.You disclose your political views in rewarding discussions with close friends, but when
you share these opinions with your neighbors, arguments ensue. Which principle of
communication does this contrast illustrate? There's no single "ideal" or "effective" way
to communicate.
10.You note with concern the interviewer's frown as you explain why you left your last job.
This scenario demonstrates which principle of communication? Communication is
transactional.
11.You received no reply to the email you sent your English professor at the end of
semester, a nonresponse which you interpreted to mean that she was very busy. Which
principle of communication does this illustrate? Communication can be intentional or
unintentional.
12.Who can consider their behavior from a detached viewpoint, allowing for multiple
observations about it? High self-monitors
13.Mediated channels have greater appeal for sending negative messages. True
14.Your brother rarely filters his observations and often makes insensitive comments that
offend others. What skill does he need to work on? Self-monitoring
15.Which of the following qualities distinguish interpersonal relationships from less personal
ones? Extrinsic rewards and self-disclosure
16.If you remain silent with a poker face, you are not communicating. False
17. You are non-Native, yet you wore a Native American headdress to Burning Man. This is
arguably an act of cultural appropriation
18."I'm sorry" can mean different things to a Japanese and an American speaker due to
cultural differences in verbal codes .
19.What do linguists call the practice of adapting your manner of speaking to the context?
Code-switching
20.Low-context communicators value self-expression and persuading others to accept their
point of view. True
21.People in cultures that are low in uncertainty avoidance are less threatened by the new
and unexpected.True