SOPHIA Pathways
Conflict Resolution
COM-ELE (ConRes1001)
Final Milestone
1.No one remembers what began the conflict between two neighboring families; however,
their years of hostility have occasionally become violent, such as when the two fathers
got into a fist fight. One afternoon, a lightning strike started a fire on one family’s lawn.
The fire spread rapidly, threatening both homes. Members of each family called the fire
department and rushed outside with buckets of water. The oldest child in each family ran
to get a garden hose to try and contain the fire. Although the two families were in long-
standing conflict, they worked together to contain the fire. According to Realistic
Conflict Theory, which of the following describes this action? Superordinate goal
2.In the aftermath of criminal activity, which parties does the restorative justice model
bring together to address the offense? Victims, offenders, and a mediator
3.When Jenny decided to have a baby before she was married, her parents were very upset.
Their reaction may be influenced by which of the following? Cultural norms
4.Which conflict resolution methodology helps provide skills development for parties who
are unwilling to engage in a joint conflict resolution process? Conflict consulting
5.George and Jeff were in the middle of a heated argument when their supervisor, Dan,
interrupted them. “What’s going on here? Let’s take a step back and see if we can figure
this out without yelling at each other in the middle of the office.”“Jeff is dragging his
feet on reports, so I’ve had to stay late every day this week in order to submit mine. I’m
tired of missing dinner with my family because he can’t do his job!”, replied George.
“That’s not fair!” exclaimed Jeff. “I do my best to get them done as fast as I can, but
policy says they have to be signed off on by every supervisor who was working that day.
When we have a major project going on, like we do this week, it can take a while to track
everyone down and get their signature.”“Jeff is right, George,” replied Dan. “Corporate
says those reports need to be signed before you can submit them at the end of your shift.”
Based on this conversation, it sounds as if the conflict is Structural
6.Which of the following terms describes a person who is not involved in a conflict, but is
affected by the outcome? Indirect party
7.When a conflict analysis promotes a sense of group cohesion, a party may see this as a
benefit to continuing the conflict.
8.When parties appear to be at a stalemate, which of the following is true? Attitudes and
perceptions continue to intensify.
9.Which of the following terms is used to describe the tendency of people to view members
of their in-group more positively than non-members? Attribution bias
10. As a mediator between Amy and Kris, two sisters who were at very hostile odds over the
care of their ill mother, Todd explained the mediation process, its objectives, and some
basic ground rules. “Do either of you have any additional ground rules to propose or any
concerns, questions, or thoughts about the process?” he asked. Amy said, “Why are you
asking us? Aren’t you in charge here?” Which of the following would be the most
accurate answer for Todd to give Amy? “I direct the process, but you and Kris can tell me
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