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23.Whether the product was made or service performed to specifications is a question of:a.conformance quality.b.performance quality.c.reliability quality.d.value indices.Answer:a
Reference:Operations and Supply Chain StrategiesDifficulty:ModerateKeywords:quality, conformance
24.Which of these statements about time performance is best?bReference:Operations and Supply Chain Strategies
Difficulty:ModerateKeywords:delivery, reliability, windowAACSB:Reflective Thinking25.The ability to produce a wide range of products or service is:aReference:Operations and Supply Chain Strategies
Difficulty:EasyKeywords:flexibility, mix flexibility26.Performance dimensions on which customers expect a minimum level of performance arecalled:dReference:Operations and Supply Chain Strategies
Difficulty:EasyKeywords:qualifier, order qualifier27.When the operations and supply chain areas are not linked with the overall business strategy,but instead follow industry practices, the firm is in this stage of alignment.a.internally neutralb.externally neutralc.internally supportived.externally supportiveAnswer:bReference:Operations and Supply Chain Strategies
Difficulty:ModerateKeywords:externally neutral, strategy, alignment
28.Before firms can progress to the fourth stage of alignment, they must:aReference:Operations and Supply Chain Strategies
Difficulty:ModerateKeywords:core competency, fourth stage, alignmentFILL IN THE BLANK29.__________ are tangible resources such as buildings, equipment, and computer systems.Reference:Elements of the Business
Difficulty:EasyKeywords:structural, element30.The __________ explains why an organization exists.Reference:Strategy
Difficulty:EasyKeywords:mission, mission statement