- When presenting the reasons for bad news you should?
- When delivering bad news you should first determine if the negative information is newsworthy?
- Which of the following is an example of positive phrasing?
- What is the best advice for presenting the bad news portion of your negative message to employees?
- When writers must convey bad news they must carefully consider all of the following except?
- When developing a claim message you should quizlet?
- What is the most effective strategy for controlling your email inbox?
- What is the difference between a progress report and a status report?
- Which of the following is an example of a feasibility report?
When presenting the reasons for bad news you should?
17.1 Delivering a Negative News Message
- Be clear and concise in order not to require additional clarification.
- Help the receiver understand and accept the news.
- Maintain trust and respect for the business or organization and for the receiver.
- Avoid legal liability or erroneous admission of guilt or culpability.
When refusing requests or claims using the indirect strategy reveal the bad news before presenting the reasons for the refusal?
186-187. When refusing requests or claims using the indirect strategy, reveal the bad news before presenting the reasons for the refusal. feedback: Correct. The reasons-before-refusal strategy works well for refusing claims and requests because it softens the impact of the bad news.
When delivering bad news you should first determine if the negative information is newsworthy?
True (When you must deliver bad news, first decide whether the negative information is newsworthy. Serious offenses must be reported, but trivial, noncriminal mistakes or one-time behaviors are best left alone.)
What is an advantage of delivering bad news in person?
Delivering bad news in writing will help Ursula’s credibility more than delivering it in person.
Which of the following is an example of positive phrasing?
An example of positive phrasing is if a student is not cleaning while everyone else is, you could praise other students “Thank you all so much for cleaning this room up!
What are your five main goals when delivering bad news?
The five general goals in delivering bad news to give the bad news, encourage its acceptance, maintain the readers’ goodwill, maintain the organization’s good image, and mage the volume of future correspondence on the matter.
What is the best advice for presenting the bad news portion of your negative message to employees?
What is the best advice for presenting the bad-news portion of your negative message to employees? Position the bad news so that it does not stand out.
When you must deliver bad news to one person or a small group you should usually?
When bad news involves one person or a small group, you should generally deliver the news in person and promptly.
When writers must convey bad news they must carefully consider all of the following except?
Question 1 2.5 out of 2.5 points When writers must convey bad news, they must carefully consider all of the following except the Selected Answer: a. total number of words they use. Response Feedback: Rationale: To successfully convey bad news, writers must carefully consider the audience, purpose, and context.
When workplace bad news involves one person or a small group nearby you should generally deliver that news in person?
When workplace bad news involves one person or a small group nearby, you should generally deliver that news in person. Persuasive claim or complaint messages may involve damaged products, mistaken billing, inaccurate shipments, warranty problems, limited return policies, insurance snafus, or faulty merchandise.
When developing a claim message you should quizlet?
when developing a claim message, you should? include copies of relevant materials, describe the problem without providing a long, detailed account of the issue, close the message by clearly specifying what you want done.
Which of the following would be an effective way to begin a bad news message using the indirect strategy?
Which of the following would be an effective way to begin a bad-news message using the indirect strategy? Complimenting the reader, providing a statement of mutual agreement, revealing the bad news, = All answer choices would be effective techniques to open a bad-news message using the indirect strategy.
What is the most effective strategy for controlling your email inbox?
4 Tips to Better Manage Your Email Inbox
- Set aside time to read and respond to email. Don’t leave your email program open all day long.
- Take action immediately. Making quick decisions and pursuing immediate action will help keep your email inbox under control.
- Organize an inbox with labels, folders and categories.
- Unsubscribe from unwanted promotional emails.
Which of the following is most likely to be written as an informational report?
A report summarizing information presented at a conference for technical writers is most likely to be written as an informational report. All other examples would require analysis or recommendations.
What is the difference between a progress report and a status report?
A progress report communicates the current status of an ongoing project, whereas a status report is an update on the entire range of operations of a department or division of an organization.
Which of the following is the best advice regarding small talk in the workplace?
Which of the following is the best advice regarding small talk in the workplace? Read newspapers and listen to the radio and TV so that you can discuss current events intelligently. A coworker has justly criticized you for poor performance at work.
Which of the following is an example of a feasibility report?
A report to determine whether a company should provide a child-care facility for its employeesc. A report to determine whether a company should provide a child-care facility for its employees is an example of a feasibility report.