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8.Horizontal consistency is more important than vertical consistency in developingannual objectives.Page: 266137
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9.Undesirable conduct such as distorting the record can be a result of overemphasis onachieving objectives.Page: 266
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Policies10.Policies refer to specific guidelines, methods, procedures, rules, forms, andadministrative practices established to support and encourage work toward statedgoals.Page 266
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11.Strategies clarify what can and cannot be done in pursuit of an organization’sobjectives.Page: 266
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Resource Allocation12.Not allocating resources according to the priorities indicated by approved objectivesis detrimental to the strategic-management process.Page: 268
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13.Four types of resources that can be used to achieve desired objectives are financial,physical, human and technological.Page: 269
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Managing Conflict14.Avoidance, infusion and confrontation are the classifications for the variousapproaches for minimizing and resolving conflict.Page: 269
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15.Conflict of any kind is avoidable in organizations.Page: 269
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