Mary has five employees who report directly to her. this number of employees is known as her ______.

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Terms in this set (101)

Which of the following statements are true about an organization chart? (Choose every correct answer.)

An organization chart depicts the level of authority and responsibility assigned to the positions in a company.
An organization chart depicts the arrangement of positions in a company.
An organization chart provides a picture of the reporting structure of a company.

When an organization relies on division of labor and job specialization, it has a high degree of ______.

differentiation

The degree to which different organizational units work together and coordinate their efforts is called ______.

integration

Traditionally, authority resides in ______.

positions not in people

Large corporations have boards of directors that are elected by ______.

stockholders

Which of the following are elements of a traditional organization chart?

Horizontal layers depict levels of management.
Boxes depict different work.
Solid lines depict the superior to subordinate reporting relationships

Within the structure of an organization, differentiation is achieved through ______.

division of labor and job specilization

The procedures that link the various parts of an organization for the purpose of achieving the organization's overall mission are called

coordination

Mary has five employees who report directly to her. This number of employees is known as her

span of control

The legitimate right to make decisions and to tell other people what to do is called ______.

authority

What is a company's board of directors responsible for?

Determining the firm's strategic direction
Reviewing financial performance

In an organization, delegation refers to ______ authority and responsibility to ____

Assigning; a subordinate at a lower level

The various jobs and reporting relationships between people in a firm are typically shown by means of a(n)______ chart

organizational

When an organization relies on division of labor and job specialization, it has a high degree of

differentiation

______ is the right to expect subordinates to perform their jobs and to take corrective action if they fail to complete those jobs.

accountability

The number of people who report directly to a supervisor is called the____ of control

span

______ means that the person has the power and the right to make decisions, give orders, draw on resources, and do whatever else is necessary to fulfill a responsibility.

authority

Which of the following are true of authority?

It includes the right to tell people what to do.
It includes the right to make decisions.

The expectation that employees perform a job, take corrective action when necessary, and report upward on the status and quality of their performance refers to

accountability

______ refers to assigning job responsibilities to a subordinate

delegation

After Jane accepts a position as an Associate Professor of Management at Central State University, she finds that nearly every administrative decision originates from school administrators. The university has

a high degree of centralization

As tasks of organizations become increasingly complex, the organization inevitably must be ______ into smaller units.

departmentalized

______ is having the power and right to make decisions and to do whatever is necessary to fulfill the responsibility.

authority

An organization with departmentalization around specialized functions such as production, marketing, or human resources, is called a ______ organization

functional

A common pattern in a hierarchy is for people to have more ______ than ______

responsibility, authority

Departmentalization that groups units around products, customers, or geographic regions refers to a(n) ______ organization.

divisional

True or false: Accountability refers to the act of assigning tasks to a subordinate.

False

A ____ organization is a hybrid form of organization in which functional and divisional forms overlap

Matrix

When decision making is spread to lower levels throughout an organization, it is considered highly ______

decentralized

True or false: Departmentalization helps an organization deal with increasing complexity in its operation.

True

Which of the following statements are true concerning network organizations?

Each firm in the network pursues its own core capability.
They are flexible arrangements among designers, suppliers, producers, and distributors.

Which of the following are some types of business functions that a functional organization might require?

Human resources
Production
Research and development

A(n) ____ organization groups all functions within a single division and then duplicates functions across all divisions

divisional

The degree to which differentiated work units work together and coordinate their efforts is called

integration

A ______ organization is composed of dual reporting relationships in which some managers report to two superiors: a functional manager and a divisional manage

matrix

The process of regulating routines and procedures throughout a department or organization is called ______

standardization

An approach to get interdependent units that are required to meet deadlines and objectives to contribute to a common goal is known as

coordination by plam

A collection of independent, mostly single-function firms that collaborate to produce a good or service is called a ______ organization

network

An approach that involves feedback and discussions to jointly figure out how to approach problems and devise solutions that are agreeable to everyone is known as _____

coordination by mutual adjustment

Extra resources that organizations can rely on in a pinch are known as ____ resources

slack

______ refer to the way all parts of an organization work together.

integration and coordination

Strategies that help a firm respond quickly to challenges are based on the firm's core competencies, strategic alliances, and ability to _____

learn

_____refers to the process of establishing common routines and procedures that apply uniformly to everyone

standardization

A company's knowledge, expertise, and skills that underlie its ability to be a leader in providing a range of specific goods and services is its ______

core capability

When using ______, interdependent units are free to modify and adapt their actions as long as they meet the deadlines and targets required for working with others

coordination by plan

Successfully developing leadership in core capabilities can increase a company's ______ and competitiveness

responsiveness

When units interact with one another to make accommodations to achieve flexible coordination, this is referred to as coordination by ___

mutual adjustment

True or false: Companies should commit to excellence and leadership in capabilities before they commit to winning market share for specific products

true

Which of the following are strategies managers use to cope with high uncertainty and information demands?

Reducing the need for information
Increasing information-processing capability

What should managers focus on in order to strengthen their firm's core capabilities?

Acquire or build competencies for the future
Extend capabilities for future applications
Invest in core capabilities to remain better than competitors

Organizing around core competencies, learning organizations, and strategic alliances is a strategy that enables an organization to be more ____

agile

Which of the following is NOT a way that managers should manage core capabilities to maintain a competitive advantage?

set goals for profit maximization

Frasier Industries has knowledge, expertise, and skill in producing surgical needles that allow the company to be a leader in the surgical needle market. This ability to lead in the industry is called a ____

core capability

True or false: Strategic alliances allow participants to respond to customer demands or environmental threats faster and less expensively than on their own

true

A strategy for enabling a firm to be responsive and competitive is to develop leadership in its __

core capabilities

Learning organizations are good at ____

Learning from prior experiences

Before a company can win market share, it must commit to excellence and leadership in its

core capabilities

______ management is a way of managing in which all members of the organization are committed to continuous improvement of a product or service.

total quality

Managers who want to strengthen their firm's ______ can do so by focusing on issues surrounding the firm's core capabilities.

effectiveness

Six sigma product defects include all the following except ______

deficient corporate culture

When managers accumulate the right resources, combine them in ways that give the organization capabilities, and leverage or exploit their resources, they are managing ______.

core capabilities

A network of national standards institutions from more than 160 countries developed a series of voluntary quality standards known as _____

ISO 90001

If one of the partners has expertise in technology or specific market segments, an alliance may eliminate the need to hire __

experts

The methods, processes, systems, and skills used to transform resources (inputs) into products (outputs) are known as _____

technology

An organization skilled at creating, acquiring, and transferring knowledge, and at modifying behavior to reflect new knowledge, is a ______ organization

learning

Which of the following statements about the three types of technology configurations is true?

They are equally useful for describing service or manufacturing technologies.

Sookie has worked diligently to re-orient the managers of her company toward involving employees in improving all aspects of the business. Sookie's company is practicing _____

total quality management

Companies that provide goods and services in very low volume, such as restaurants or doctors' offices, are called

job shops

Standardizing processes in order to reduce the causes of customer dissatisfaction to the lowest practicable levels is one component of ____

six sigma quality

McDonald's and Burger King have production processes that tend to be very standardized, with all customers receiving similar if not identical products. They are examples of companies that use ______.

large batch technology

In contrast to most ISO standards, which describe a particular material, product, or process, the ISO 9001 standards apply in a general way to management systems at ____

any organization

Which of the following are characteristics of organizations that use continuous process technologies?

They rely on machines and computers to do production work.
They have a relatively organic structure.

In general terms, the processes that lead to the creation of new products is referred to as ______.

technology

Lauren's Linens is able to produce a wide variety of linens, allowing customers to select special features for their particular orders while still maintaining the low cost of a standardized, mass-produced product. Lauren's Linens is taking advantage of ____

mass customization

The basic technologies for processing include which of the following?

Continuous process
Large batch
Small batch

The use of computer-aided design and computer-aided manufacturing to sequence and optimize a number of production processes is called ______

computer integrated manufacturing

Organizations with an organic structure and relatively few rules and formal procedures are generally ______ companies.

small batch

Lean manufacturing strives for high quality, speed, and ____

felxibility

A centralized company with a mechanistic structure and many rules and formal procedures typically uses ______ technologies

Just in Time Operations

CLM Technologies Inc. manufactures two products, and the production process is fully automated so that no human workers are on the factory floor. The factory runs 24 hours a day. This is an example of _____

continuous process technology

Which of the following are types of products that are produced through mass customization?

clothes
computers
automobiles

______ is a team-based approach that incorporates perspectives of all functions, resulting in a higher-quality product.

Simultaneous engineering

The benefits of CIM include which of the following?

Production of high-variety products in high volume.
Reduced waste.
Greater control and predictability of production processes.

An operation that achieves increased efficiency while simultaneously improving effectiveness is utilizing ______

lean manufacturing

In JIT operations, what happens when a customer places an order?

it triggers a factory order and the production process

______ engineering is used to accelerate the pace of research and product development within the organization.

simultaneous

In which theory do managers set goals for employees?

goal setting

Which of the following are characteristics of motivational goals?

meaningful
acceptable- challenging but attainable-
specific and quantifiable

The two types of stretch goals are ______

vertical
horizontal

Which kind of performance goal can be dysfunctional and create competition among team members?

individual

A personal statement of purpose should include which of the following?

an inspiring distant vision-
near-term objectives-
a mid-distant goal

What employee behaviors should NOT be rewarded, since they do not lead to high performance?

Mindless conformity
Avoiding risk
Quick fixes

To motivate high performance among employees, what should be rewarded?

Loyalty instead of turnover
Smart work instead of busy work
Risk taking instead of risk avoiding

What concept refers to the perceived likelihood that effort will enable the attainment of performance goals?
Multiple choice question.

expectancy

The five needs of Maslow's hierarchy include which of the following?

social
self-actualization
physiological

According to Maslow's hierarchy of needs, the most basic need that people strive to satisfy is ______

physiological

Which three of the needs identified by McClelland are critical in motivating people?

affiliation
achievement
power

Which one of the following is NOT a need in Maslow's hierarchy?

self reliance

McClelland said that the need for achievement is characterized by ______.

obsession with goal attainment
strong orientation toward accomplishment
obsession with success

Herzberg's ______ theory describes categories that affect people at work.

two factor

True or false: The job dimension that involves completion of a whole, identifiable piece of work is referred to as task identity.

true

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How many workers will report to a manager is known as quizlet?

Which of the following are elements of a traditional organization chart quizlet?

What procedures link the various parts of the organization to achieve the organization's overall mission?

Which of the following is a recommendation for delegating assignments more effectively quizlet?