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Which of the following statements are true about an organization chart? (Choose every correct answer.)
An organization chart depicts the level of authority and responsibility assigned to the positions in a company.
An
organization chart depicts the arrangement of positions in a company.
An organization chart provides a picture of the reporting structure of a company.
When an organization relies on division of labor and job specialization, it has a high degree of ______.
differentiation
The degree to which different organizational units work together and coordinate their efforts is called ______.
integration
Traditionally, authority resides in ______.
positions not in people
Large corporations have boards of directors that are elected by ______.
stockholders
Which of the following are elements of a traditional organization chart?
Horizontal layers depict levels of management.
Boxes depict different work.
Solid lines depict the superior to subordinate reporting relationships
Within the structure of an organization, differentiation is achieved through ______.
division of labor and job specilization
The procedures that link the various parts of an organization for the purpose of achieving the organization's overall mission are called
coordination
Mary has five employees who report directly to her. This number of employees is known as her
span of control
The legitimate right to make decisions and to tell other people what to do is called ______.
authority
What is a company's board of directors responsible for?
Determining the firm's strategic direction
Reviewing financial performance
In an organization, delegation refers to ______ authority and responsibility to ____
Assigning; a subordinate at a lower level
The various jobs and reporting relationships between people in a firm are typically shown by means of a(n)______ chart
organizational
When an organization relies on division of labor and job specialization, it has a high degree of
differentiation
______ is the right to expect subordinates to perform their jobs and to take corrective action if they fail to complete those jobs.
accountability
The number of people who report directly to a supervisor is called the____ of control
span
______ means that the person has the power and the right to make decisions, give orders, draw on resources, and do whatever else is necessary to fulfill a responsibility.
authority
Which of the following are true of authority?
It includes the right to tell people what to do.
It includes the right to make decisions.
The expectation that employees perform a job, take corrective action when necessary, and report upward on the status and quality of their performance refers to
accountability
______ refers to assigning job responsibilities to a subordinate
delegation
After Jane accepts a position as an Associate Professor of Management at Central State University, she finds that nearly every administrative decision originates from school administrators. The university has
a high degree of centralization
As tasks of organizations become increasingly complex, the organization inevitably must be ______ into smaller units.
departmentalized
______ is having the power and right to make decisions and to do whatever is necessary to fulfill the responsibility.
authority
An organization with departmentalization around specialized functions such as production, marketing, or human resources, is called a ______ organization
functional
A common pattern in a hierarchy is for people to have more ______ than ______
responsibility, authority
Departmentalization that groups units around products, customers, or geographic regions refers to a(n) ______ organization.
divisional
True or false: Accountability refers to the act of assigning tasks to a subordinate.
False
A ____ organization is a hybrid form of organization in which functional and divisional forms overlap
Matrix
When decision making is spread to lower levels throughout an organization, it is considered highly ______
decentralized
True or false: Departmentalization helps an organization deal with increasing complexity in its operation.
True
Which of the following statements are true concerning network organizations?
Each firm in the network pursues its own core capability.
They are flexible arrangements among designers, suppliers, producers, and distributors.
Which of the following are some types of business functions that a functional organization might require?
Human resources
Production
Research and
development
A(n) ____ organization groups all functions within a single division and then duplicates functions across all divisions
divisional
The degree to which differentiated work units work together and coordinate their efforts is called
integration
A ______ organization is composed of dual reporting relationships in which some managers report to two superiors: a functional manager and a divisional manage
matrix
The process of regulating routines and procedures throughout a department or organization is called ______
standardization
An approach to get interdependent units that are required to meet deadlines and objectives to contribute to a common goal is known as
coordination by plam
A collection of independent, mostly single-function firms that collaborate to produce a good or service is called a ______ organization
network
An approach that involves feedback and discussions to jointly figure out how to approach problems and devise solutions that are agreeable to everyone is known as _____
coordination by mutual adjustment
Extra resources that organizations can rely on in a pinch are known as ____ resources
slack
______ refer to the way all parts of an organization work together.
integration and coordination
Strategies that help a firm respond quickly to challenges are based on the firm's core competencies, strategic alliances, and ability to _____
learn
_____refers to the process of establishing common routines and procedures that apply uniformly to everyone
standardization
A company's knowledge, expertise, and skills that underlie its ability to be a leader in providing a range of specific goods and services is its ______
core capability
When using ______, interdependent units are free to modify and adapt their actions as long as they meet the deadlines and targets required for working with others
coordination by plan
Successfully developing leadership in core capabilities can increase a company's ______ and competitiveness
responsiveness
When units interact with one another to make accommodations to achieve flexible coordination, this is referred to as coordination by ___
mutual adjustment
True or false: Companies should commit to excellence and leadership in capabilities before they commit to winning market share for specific products
true
Which of the following are strategies managers use to cope with high uncertainty and information demands?
Reducing the need for information
Increasing information-processing capability
What should managers focus on in order to strengthen their firm's core capabilities?
Acquire or build competencies for the future
Extend capabilities for future applications
Invest in core capabilities to remain better than competitors
Organizing around core competencies, learning organizations, and strategic alliances is a strategy that enables an organization to be more ____
agile
Which of the following is NOT a way that managers should manage core capabilities to maintain a competitive advantage?
set goals for profit maximization
Frasier Industries has knowledge, expertise, and skill in producing surgical needles that allow the company to be a leader in the surgical needle market. This ability to lead in the industry is called a ____
core capability
True or false: Strategic alliances allow participants to respond to customer demands or environmental threats faster and less expensively than on their own
true
A strategy for enabling a firm to be responsive and competitive is to develop leadership in its __
core capabilities
Learning organizations are good at ____
Learning from prior experiences
Before a company can win market share, it must commit to excellence and leadership in its
core capabilities
______ management is a way of managing in which all members of the organization are committed to continuous improvement of a product or service.
total quality
Managers who want to strengthen their firm's ______ can do so by focusing on issues surrounding the firm's core capabilities.
effectiveness
Six sigma product defects include all the following except ______
deficient corporate culture
When managers accumulate the right resources, combine them in ways that give the organization capabilities, and leverage or exploit their resources, they are managing ______.
core capabilities
A network of national standards institutions from more than 160 countries developed a series of voluntary quality standards known as _____
ISO 90001
If one of the partners has expertise in technology or specific market segments, an alliance may eliminate the need to hire __
experts
The methods, processes, systems, and skills used to transform resources (inputs) into products (outputs) are known as _____
technology
An organization skilled at creating, acquiring, and transferring knowledge, and at modifying behavior to reflect new knowledge, is a ______ organization
learning
Which of the following statements about the three types of technology configurations is true?
They are equally useful for describing service or manufacturing technologies.
Sookie has worked diligently to re-orient the managers of her company toward involving employees in improving all aspects of the business. Sookie's company is practicing _____
total quality management
Companies that provide goods and services in very low volume, such as restaurants or doctors' offices, are called
job shops
Standardizing processes in order to reduce the causes of customer dissatisfaction to the lowest practicable levels is one component of ____
six sigma quality
McDonald's and Burger King have production processes that tend to be very standardized, with all customers receiving similar if not identical products. They are examples of companies that use ______.
large batch technology
In contrast to most ISO standards, which describe a particular material, product, or process, the ISO 9001 standards apply in a general way to management systems at ____
any organization
Which of the following are characteristics of organizations that use continuous process technologies?
They rely on machines and computers to do
production work.
They have a relatively organic structure.
In general terms, the processes that lead to the creation of new products is referred to as ______.
technology
Lauren's Linens is able to produce a wide variety of linens, allowing customers to select special features for their particular orders while still maintaining the low cost of a standardized, mass-produced product. Lauren's Linens is taking advantage of ____
mass customization
The basic technologies for processing include which of the following?
Continuous process
Large batch
Small batch
The use of computer-aided design and computer-aided manufacturing to sequence and optimize a number of production processes is called ______
computer integrated manufacturing
Organizations with an organic structure and relatively few rules and formal procedures are generally ______ companies.
small batch
Lean manufacturing strives for high quality, speed, and ____
felxibility
A centralized company with a mechanistic structure and many rules and formal procedures typically uses ______ technologies
Just in Time Operations
CLM Technologies Inc. manufactures two products, and the production process is fully automated so that no human workers are on the factory floor. The factory runs 24 hours a day. This is an example of _____
continuous process technology
Which of the following are types of products that are produced through mass customization?
clothes
computers
automobiles
______ is a team-based approach that incorporates perspectives of all functions, resulting in a higher-quality product.
Simultaneous engineering
The benefits of CIM include which of the following?
Production of high-variety products in high volume.
Reduced waste.
Greater control and predictability of production processes.
An operation that achieves increased efficiency while simultaneously improving effectiveness is utilizing ______
lean manufacturing
In JIT operations, what happens when a customer places an order?
it triggers a factory order and the production process
______ engineering is used to accelerate the pace of research and product development within the organization.
simultaneous
In which theory do managers set goals for employees?
goal setting
Which of the following are characteristics of motivational goals?
meaningful
acceptable- challenging but attainable-
specific and quantifiable
The two types of stretch goals are ______
vertical
horizontal
Which kind of performance goal can be dysfunctional and create competition among team members?
individual
A personal statement of purpose should include which of the following?
an inspiring distant vision-
near-term objectives-
a mid-distant goal
What employee behaviors should NOT be rewarded, since they do not lead to high performance?
Mindless
conformity
Avoiding risk
Quick fixes
To motivate high performance among employees, what should be rewarded?
Loyalty instead of turnover
Smart work instead of busy work
Risk taking instead of risk avoiding
What concept refers to the perceived likelihood that effort will enable the attainment of performance goals?
Multiple choice question.
expectancy
The five needs of Maslow's hierarchy include which of the following?
social
self-actualization
physiological
According to Maslow's hierarchy of needs, the most basic need that people strive to satisfy is ______
physiological
Which three of the needs identified by McClelland are critical in motivating people?
affiliation
achievement
power
Which one of the following is NOT a need in Maslow's hierarchy?
self reliance
McClelland said that the need for achievement is characterized by ______.
obsession with goal
attainment
strong orientation toward accomplishment
obsession with success
Herzberg's ______ theory describes categories that affect people at work.
two factor
True or false: The job dimension that involves completion of a whole, identifiable piece of work is referred to as task identity.
true
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