A while back I realized that my Xbox Live account was associated with someone else’s Epic Games account. Because of this, I could not play Fortnite on my Xbox. Despite all of my searching, and learning that there are many people with the same issue, I learned that Epic didn’t have an answer either.
Their website only has one answer on the topic, and it has nothing to do with the question.
If you contact their customer support, they simply respond with a copy + paste template, of the same message, regardless of my response. After the fourth time,I lost all hope. This is a prime example of why you should not outsource your customer service — it is the first contact your customers have with your company, and if it is a bad experience, they’ll remember. I played PUBG for months instead of this game for this simple reason.
How to unlink your account
Problem: You cannot link your Xbox live account if someone already has it connected, unless you log in to their Epic Games account.
Solution: Log into their account. Here’s how.
On your PC, open the Epic Games launcher. Log-in with your Xbox Live credentials. In the top-right corner of the launcher, you’ll see the words Manage Your Account. Click that, and it will open the Epic Games website from your browser.
At that point, you’ll be logged in as the individual who has your Xbox Live account linked. From there, you can unlink your account.
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@DaveVoyles
Related posts
I am trying to get back into Fortnite when this error pops up and I do not know what it means, can someone please help me.
level 1
Means that the account is connected to another epic account . You have to sign into the other account and remove it to then re add it to yours
level 2
how do i log into that account?
level 2
So I can't use my playstation account on xbox?
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FAQ
Epic Games recommends creating a new Epic account for each platform from which you play: PC, Xbox, and Playstation. When you played on console, Fortnite created a temporary Epic account for you based on your Xbox Live or PSN credentials, and signing in to the Fortnite Website with your XBL/PSN credentials will allow you to promote it to a full Epic account.
Do not use the credentials for any existing Epic account. If you get an "account already linked" error message, you are most likely trying to use an email address or display name that is already in use.
If you have previously linked an Epic account to multiple platforms, you will want to contact Epic Support to properly move your linked accounts over without deleting your progress.
Once you've created your new Epic account (or promoted your console account to a full Epic account), you can return to Fortnite Scout and view your console stats with your new Epic username.
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